PlayUp Reviews Australia 2021
Is PlayUp reliable?
In the five years that have passed since the launch of PlayUp Australia it has certainly not sat on its laurels. This Aussie-owned sportsbook has already captured the hearts of punters in its home country and is currently in the process of expanding its realm to the US.
If you are wondering ‘is PlayUp reliable?’ we are happy to confirm that it is fully licensed and regulated by the Northern Territory Government and has performed impeccably under that jurisdiction. Whether your passion is racing or sport, PlayUp has plenty of global variations ready and waiting for you.
PLAYUP: Pros & Cons
- Highly competitive fixed odds betting available
- Generous betting promos announced weekly
- Friendly and knowledgeable customer support team
- Notably fast and reliable payout system in place
- No live streaming currently available for PlayUp Australia clients
We could find very little to criticise in this section of our PlayUp reviews and the operator must be applauded for its attention to detail. The website and betting platform are announced as “Proudly Australian” and it is indeed a creation to be proud of.
PlayUp has opted for a wholly cloud-based infrastructure, which is quite unusual for this type of operation, but the result is a fast-loading website that is highly responsive even when using a low bandwidth Internet connection. Top PlayUp ratings for usability and ease of navigation, as well as for the clean, uncluttered layout of every page.
The operator has equally good options for mobile users as well. You have the choice of a mobile-optimised version of the PlayUp website, which is adapted so that you can view it easily even on smaller screens, or native apps for either Android or iOS devices.
The device requirements for both operating systems are low, so even those of you with slightly older devices should experience no functionality issues. There were no negative comments posted about either of these apps, so once again high PlayUp ratings are warranted here.
But is PlayUp secure? Again, PlayUp ratings are high for the levels of security in place. Every web page features https:// with SSL certification provided by Cloudflare Inc and 2FA authentication in place for all financial transactions and transmission of sensitive data.
In common with the majority of operators who provide online gambling in Australia, PlayUp only offers a few standard account funding options, with a minimum deposit of just $10:
- Bank Transfer
- Credit or debit card (MasterCard and Visa only)
Withdrawals are only available to either a credit card or bank account and there is no minimum withdrawal amount listed on the PlayUp website. Any withdrawal requests made before 11.00 AEST are processed on the same working day and the majority are completed in 1-2 working days. We always like to see clients looked after well when they want to access their winnings and we gave top PlayUp ratings for clarity and timeliness.
Something to take note of, which we also observed during our Picklebet reviews, is that withdrawals are only permitted to pre-verified accounts, so you must ensure that you have completed this process, as described in the PlayUp T&Cs, or you may have a longer wait than usual.
The minimum bet amount for the online platform is $1 and $50 for in-play phone betting, the latter being available using a dedicated 24/7 betting line. Despite searching extensively through the terms and conditions during our PlayUp reviews, we were unable to find any reference to maximum betting limits, which is obviously a big plus-point for some of you out there.
As well as a helpful FAQ page and an easy to read terms and conditions document, PlayUp Australia also has an excellent customer support team in place who will be happy to help you with any questions you might have. They are available to punters seven days a week between 12.00 and 03.00 AEST. You have three options if you need to make contact: live chat, a support hotline phone number, or email.
The fastest option is definitely live chat, which you can access by using the green chat icon found at the bottom-right of every web page. As soon as you click on the icon, you will get an immediate response from a friendly live operator.
In order to provide the best service possible, PlayUp does ask that you ensure any information or documentation relating to your enquiry is readily available before you call or instigate a live chat instance, in order to be able to assist you as quickly as possible.
Since the launch of PlayUp Australia in 2015, the operator has performed impeccably under the strict regulatory guidelines and licensing requirements of the Northern Territory Government. Under the terms of this licensing, PlayUp is only permitted to service clients from Australia and New Zealand by providing them with online and phone betting opportunities.
Speaking of which, our PlayUp reviews explored a little of the operator’s background and we can confirm that it is a 100% Australian site that is privately-owned with a squeaky clean financial history, so we are happy to assure you that is entirely legitimate. To its credit, PlayUp has recently secured a $25 million deal to expand its operation into the US, which is a tough nut to crack and shows evidence of its financial standing.
We were also very happy to see that PlayUp shows clear evidence of social responsibility towards its clients and their attitude towards gambling. There is a separate section on the PlayUp website dedicated to ‘Responsible Gambling’ with plenty of supporting documentation. You will find this section right at the bottom of every web page, next to the links for the PlayUp T&Cs.
Australian laws now prohibit sports betting operators from offering sign up bonuses and various sportsbooks have found different ways of encouraging new custom and retaining exiting clients. Some use a VIP Club program offering extra benefits to active punters, whilst others have a loyalty point scheme in place. You may also come across sites which have an entirely different business attitude; there is no standard industry approach for this it seems.
Although our PlayUp reviews suggest that this operator used a tiered loyalty program in the past, it is no longer referred to on the PlayUp Australia website. Although there is now no fixed program in place, what we do know, is that PlayUp rewards loyalty with its ‘Play of the Day’ enhanced odds feature, along with other offers that are directed to punters individually, usually by email.
Our PlayUp ratings show clearly that this operator takes great pride in its Australian roots as well as its role in providing a great sportsbook for punters. Throughout this PlayUp review, we have found using the website and apps an easy and pleasurable journey. PlayUp ratings from clients seem to concur with our thoughts and it seems the only slight downside is the current lack of live streaming availability.
Although PlayUp can only accept punters from Australia and New Zealand at the present time, it is currently exploring various avenues to offer its services to other parts of the world. We firmly believe that once live streaming is enabled for clients, PlayUp will become a force to be reckoned with.