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Betting.co.uk Complaints Section — We're Here for You

Welcome to the betting.co.uk complaints section. Our aim here is to ensure that the bookmakers you play with are safe, secure and fair.

Here you'll find the various ways we can support you, plus simple and effective ways to provide feedback online about brands who just aren't being fair.

header-background-v1 (1)

Step by step guide on how to leave a complaint at betting.co.uk:

🔍 Step 1

Find your bookie

Search betting.co.uk (or from the list below) and find the bookie you have issues with.

✍️ Step 2

Leave a Review

Head to our review, scroll to the bottom of the page, and leave a user review.

🚀 Step 3

Follow Up

Either someone from the betting.co.uk team, or a member of our community, will reach out to the bookmaker if a case is to be made.

Top Bookmakers
BetMGM UK
BetMGM UK
4.6/5
Bwin
Bwin
4.6/5
Unibet
Unibet
4.6/5

Betting and Online Casino Complaints — Betting.co.uk is Here!

Frustrated with a bookmaker's customer support? Confused and feel aggrieved due to confusing bonus terms and conditions? Feel that winnings have been held back unfairly? Don't stay silent! We're here for you. Below you'll find our current list of bookmaker and casino reviews — each of which come armed with a user reviews section. Here you can share your experience with a specific brand — whether that be positive or negative.

Top brands at Betting.co.uk:

Bet UK

Would you like to share your experience with Bet UK? You can do so here!

Spreadex

Would you like to share your experience with Spreadex? You can do so here!

Betfred

Would you like to share your experience with Betfred? You can do so here!

21.co.uk

Would you like to share your experience with 21.co.uk? You can do so here!

Bet365

Would you like to share your experience with Bet365? You can do so here!

Betstorm

Would you like to share your experience with Betstorm? You can do so here!

LeoVegas

Would you like to share your experience with LeoVegas? You can do so here!

Unibet

Would you like to share your experience with Unibet ? You can do so here!

Smarkets

Would you like to share your experience with Smarkets? You can do so here!

William Hill

Would you like to share your experience with William Hill ? You can do so here!

LV Bet

Would you like to share your experience with LVBet? You can do so here!

Betiton

Would you like to share your experience with Betiton ? You can do so here!

Betdaq

Would you like to share your experience with Betdaq? You can do so here!

888

Would you like to share your experience with 888? You can do so here!

STSBet

Would you like to share your experience with STSBet? You can do so here!

Kwiff

Would you like to share your experience with Kwiff? You can do so here!

QuinnBet

Would you like to share your experience with QuinnBet? You can do so here!

BritainBet

Would you like to share your experience with BritainBet? You can do so here!

Ladbrokes

Would you like to share your experience with Ladbrokes? You can do so here!

ThePools

Would you like to share your experience with ThePools? You can do so here!

Boylesports

Would you like to share your experience with Boylesports? You can do so here!

10Bet

Would you like to share your experience with 10Bet? You can do so here!

FansBet

Would you like to share your experience with FansBet? You can do so here!

Betfair

Would you like to share your experience with Betfair ? You can do so here!

Bookmaker not listed? Then drop us a message!

If you're looking to provide feedback about a bookmaker or casino which isn't listed on betting.co.uk then get in touch. We'll happily write-up a review and provide you with a platform to share your thoughts.

Contact us HERE
And just in case, here's our full top-list for May:
BetMGM UK
Recommended
Favicon
4.6/5
  • Many favourable odds
  • Wide range of sporting events and matches
  • Quite extensive sports betting markets
BetMGM UK Bonus
Bet £10 Get £40 in Free Bets
Go to BetMGM UK
Bet now
Payment Methods
PayPal
Applepay
Bank Transfer
Withdrawal
1 – 7 Days
Apps
License
UKGC - UK Gambling Commission
New cust only. 7 days to opt in by placing a £10 qualifying bet at 1/1 (2.0) odds or greater to receive 4x Free Bets: 1 x £10 horse racing, 1 x £10 Bet Builder, 1 x £10 Acca and 1 x £10 football. 7 day expiry. Exclusions apply. Stake not returned. T&Cs apply. 18+ BeGambleAware.org.
Show less
LiveScore Bet
Hot Offer
Favicon
4.6/5
  • Wide range of betting markets
  • Excellent welcome bonus
  • Mobile app availability
LiveScore Bet Bonus
Bet £10, Get £20 in Free Bets
T&Cs apply, 18+
Go to LiveScore Bet
Bet now
Payment Methods
PayPal
Trustly
Bank Transfer
Apps
License
UKGC - UK Gambling Commission
Award
IGA - Mobile Sports Product of the Year (2023)
Show less
Bwin
Hot Offer
Favicon
4.6/5
  • One of the largest ranges of sports in the current market.
  • Bonuses including enhanced accas, best odds and more.
  • Helpful features to filter the matches quickly.
Bwin Bonus
£20 Back-Up Bet as Free Bet
Go to Bwin
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
0 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
EGR - Operator of the year (2009)
Min deposit £10, Max stake £10, Min Odds 1/1 (2.0); Max free bet £10; New players only
Show less
Unibet
4.
Favicon
4.6/5
  • Excellent welcome offer
  • Live streaming of sports from around the world
  • Huge statistics page covering range of sports
Unibet Bonus
£40 Welcome Bonus
Go to Unibet
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
0 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
IGA - Online Poker Operator of the Year (2020)
New customers only. Age 18+. Located in the United Kingdom. First losing bet returned as a bonus bet at the same value. Begambleaware. T&Cs apply
Show More
kwiff
5.
Favicon
4.6/5
  • Super range of betting markets for exciting bets
  • Major and minor sports available
  • Top-notch live betting feature
kwiff Bonus
Bet £10 Get £30 Surprise Bet
Go to kwiff
Bet now
Payment Methods
PayPal
Payz
Astropay
+
Withdrawal
1 – 5 Days
Apps
License
UKGC - UK Gambling Commission
New customers & 18+ only. Min. deposit of £10. Qualifying real money bet of £10. Min odds greater than or equal to 1.5 required. E/W bets excluded. Offer awarded immediately but could be issued the next working day in exceptional circumstances such as technical fault. Additional T&Cs apply. Please gamble responsibly.
Show More
Parimatch
6.
Favicon
4.5/5
  • 3 x £10 bonus bets offer
  • Great range of markets
  • Competitive odds
Parimatch Bonus
Bet £10 Get £30
Go to Parimatch
Bet now
Payment Methods
Neteller
Skrill
Webmoney
+
Withdrawal
0 – 3 Days
Apps
License
UKGC - UK Gambling Commission
Award
SBC - Employer Of The Year (2019)
18+ New Customers Only. Opt in and bet £10 on football (odds 2.00+) within 7 days. No cash-out. Get 6x£5 Free Bets for set markets, There are no wagering requirements. Make a deposit via debit card or Apple Pay. T&Cs apply, see below. begambleaware.org | Please gamble responsibly
Show More
Lottoland
7.
Favicon
4.5/5
  • Competitive sports odds
  • Fast live betting
  • Good sports coverage
Lottoland Bonus
T&Cs apply, 18+
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Withdrawal
0 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
EGR - Lottery operator (2019)
Show More
Betvictor
8.
Favicon
4.5/5
  • Top sports betting bonus
  • Harry Redknapp’s Bet Boost feature
  • Extensive range of esports betting markets
Betvictor Bonus
Bet £10 Get £40 in Free Bets
Go to Betvictor
Bet now
Payment Methods
Applepay
Withdrawal
1 – 5 Days
Apps
License
UKGC - UK Gambling Commission
18+ New customers only. Opt in, bet £10  on any football market at minimum 1/1 odds. No cash out. Get £40 in Free Bets on selected events. Free Bets expire in 7 days. Debit card / Apple Pay payments only. T&Cs apply, see below. begambleaware.org | Please gamble responsibly
Show More
DAZN BET
9.
Favicon
4.5/5
  • Great range of sports
  • Incredible odds
  • Varied markets
DAZN BET Bonus
Bet £5 and Get £5 + 10 Free Spins
Go to DAZN BET
Bet now
Payment Methods
Neteller
Skrill
Paysafecard
+
Withdrawal
1 – 5 Days
Apps
License
UKGC - UK Gambling Commission
New customers only. Min £10 deposit and bet on odds 1/2 or greater required. Free bet and free spins issued within 24 hours of qualifying bet being settled. Free bet valid for 6 months, stake not returned. Free spins valid for 7 days, selected games only. UK only excl Northern Ireland. 18+ T&Cs apply.
Show More
Casumo
10.
Favicon
4.5/5
  • Good range of markets on offer
  • Niche sports available
  • User-friendly website
Casumo Bonus
The latest odds, a bet builder & in-play betting
T&Cs apply, 18+
Go to Casumo
Bet now
Payment Methods
Skrill
Paysafecard
Applepay
+
Withdrawal
0 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
IGA - Online Casino Operator of the Year (2019)
Show More
10bet
11.
Favicon
4.5/5
  • User-friendly betting platform
  • Fantastic betting variety
  • Excellent customer service
10bet Bonus
50% up to £50
Copy
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Withdrawal
1 – 3 Days
Apps
License
UKGC - UK Gambling Commission
Award
SBC - Sportsbook Operator of the Year (2018)
New bettors get 50% of deposit up to £50; Once per household; Min deposit £15 (no Skrill/Neteller); Wager a total of 8 times deposit + bonus, with max qualifying bet stake equal to your initial bonus amount; Bonus expires after 60 days; Min odds of 4/5 on singles, or 2/5 per leg for acca; Some bet types excluded; See full terms; Terms apply; 18+
Show More
Betfair
12.
Favicon
4.4/5
  • First exchange bet refunded up to £20 if lost
  • Britain’s oldest betting exchange
  • Outstanding overall reputation
Betfair Bonus
Get £40 in Free Bets
T&Cs apply, 18+
Copy
Bet now
Payment Methods
PayPal
PayPal
Revolut
+
Withdrawal
0 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Show More
Ladbrokes
13.
Favicon
4.4/5
  • Over 35 major sports and activities.
  • Variety of competitive odds.
  • Maximum of a £1000000 win a day for major sports.
Ladbrokes Bonus
Bet £5 Get £20
Copy
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
1 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
SBC - Football Sportbook Of The Year (2021)
New UK+IRE customers only. Promo code: 20FREE. Paypal and certain deposit types and bet types excluded. Min £/€5 bet within 14 days of account reg at min odds 1/2 = 4 x £/€5 free bets. Free bets valid for 4 days on sports, stake not returned, restrictions apply. T&Cs apply
Show More
bzeebet
14.
Favicon
4.4/5
  • Fabulous football markets
  • World-class live action
  • Ambitious odds
bzeebet Bonus
Bet £10 and Get a £10 Free Bet
T&Cs apply, 18+
Go to bzeebet
Bet now
Payment Methods
PayPal
Skrill
Paysafecard
+
Withdrawal
1 – 10 Days
License
UKGC - UK Gambling Commission
Show More
Betfred
15.
Favicon
4.4/5
  • £50 bonus offer for new customers
  • "Pick Your Punt" feature
  • Daily draw prizes of £800 from a £1 stake
Betfred Bonus
Bet £10 Get £50 in Bonuses
Go to Betfred
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
0 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
SBC - RETAIL BOOKMAKER OF THE YEAR (2018)
New customers only. Register (excl. 13/04/24) with WELCOME50. First bet £10+ at Evens (2.0)+ on Sports within 7 days to get Free Bets: £20 In-Play, £20 Acca & 50 x £0.20 (£10) Free Spins on Fishin’ Frenzy within 10 hours of settlement. 7-day expiry. Eligibility & payment exclusions apply. Full T&Cs apply.
Show More
Betiton
16.
Favicon
4.4/5
  • Fantastic coverage of various markets
  • Competitive odds across the board
  • Stats and graphics keep you updated
Betiton Bonus
Bet £15 Get £10
Go to Betiton
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Withdrawal
1 – 5 Days
License
UKGC - UK Gambling Commission
Award
SiGMA - Marketing Campaign of the Year (2022)
18+, Welcome Bonus: New Players only, 1st Deposit, Min Deposit,: £10, max £10 free bet valid for 14 days, bets must be placed at odds of 1/1 or greater and be settled within 14 days of placement. System bets not eligible. Neteller,Skrill and Paypal not eligible. T&Cs apply
Show More
Bet UK
17.
Favicon
4.3/5
  • BetUK has a rich sports betting platform with 30+ sports
  • Live streaming available
  • Find 300+ distinct markets to bet on popular matches
Bet UK Bonus
Bet £10 Get £30
Go to Bet UK
Bet now
Payment Methods
PayPal
Applepay
Bank Transfer
Withdrawal
1 – 7 Days
Apps
License
UKGC - UK Gambling Commission
BetUK significant terms - New customers only. Deposit & Place a Bet within 7 days, and settle a £10 minimum bet at odds of 4/5 (1.8) or greater, to be credited with 3x £10 Free Bets: 2 x £10 Horse Racing and 1 x £10 Free Bet Builder. 7 day expiry. Stake not returned. T&Cs Apply.'
Show More
QuinnBet
18.
Favicon
4.3/5
  • Live streaming on UK & Irish horse races
  • Broad market selection
  • Dedicated pool betting
QuinnBet Bonus
50% up to £35 + 10 Free Spins
Go to QuinnBet
Bet now
Payment Methods
Neteller
Skrill
Trustly
Apps
License
UKGC - UK Gambling Commission
Get a Free Bet up to £35 based on 50% of your first days losses plus 10 Free Spins! UK 18+ T&C's apply.
Show More
BoyleSports
19.
Favicon
4.3/5
  • Collect up to £25 in bonus bets
  • Wide selection of daily specials
  • Excellent social media channels
BoyleSports Bonus
up to £25 Free Bet Bundle
Go to BoyleSports
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Apps
License
UKGC - UK Gambling Commission
18+. UK Customers (Excluding NI) only. Cash stakes only. Min £10 stake required for initial £5 free bet. Min odds ½. Max £25 in free bets. Subsequent free bets equal 50% average of each 3 £5 max qualifying bets. 13 settled bets required to receive full £25 free bet. Qualifying bets must be placed on sportsbook within 30 days of opening account. Cashed out bets will not qualify towards your average stake. One free bet offer per customer, household or IP address only. Free bet expires after 7 days. Payment method restrictions apply. T&Cs apply
Show More
Sportingbet
20.
Favicon
4.3/5
  • £10 bonus bet offer
  • Multi Builder available
  • Interesting range of TV show betting markets
Sportingbet Bonus
Claim Freebets & more
Go to Sportingbet
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
1 – 7 Days
Apps
License
UKGC - UK Gambling Commission
Award
EGR - Casino of the year (2018)
Please gamble responsibly. Visit www.GambleAware.org. 18+
Show More
LeoVegas
21.
Favicon
4.3/5
  • Great bonuses for new users
  • Markets on nearly every sport
  • Bespoke betting options available
LeoVegas Bonus
100% Profit Boost up to £100
Go to LeoVegas
Bet now
Payment Methods
PayPal
PayPal
Applepay
+
Withdrawal
1 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
Global Gaming Awards (2023)
T&Cs apply. New reg only. Claim by placing a min deposit £10 via "My Offers" page within 30 days. Skrill/Neteller deposits excl. 7 days to stake max £10 in-play. Max. extra winnings £100. 18+ BeGambleAware.org.
Show More
Bet365
22.
Favicon
4.3/5
  • New customer offer: up to £30 in bet credits
  • Promotional offers linked to specific sports
  • Excellent football betting odds
Bet365 Bonus
Bet £10 & Get £30
Go to Bet365
Bet now
Payment Methods
Find out more on Bet365.
Withdrawal
0 – 10 Days
Apps
License
UKGC - UK Gambling Commission
Award
EGR - Operator of the year (2017)
Open Account Offer Bet £10 & Get £30 in Free Bets for new customers at bet365. Min deposit requirement. Free Bets are paid as Bet Credits and are available for use upon settlement of bets to value of qualifying deposit. Min odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply. Registration required.
Show More
The Pools
23.
Favicon
4.3/5
  • Simple betting experience
  • International markets
  • Live betting
The Pools Bonus
Get £10 to use on Accas when you place 2x £10 Accas Monday to Sunday
Go to The Pools
Bet now
Payment Methods
PayPal
Mastercard Debit
Visa Debit
Withdrawal
2 – 5 Days
Apps
License
UKGC - UK Gambling Commission
18+, UK only. New mobile customers only. Qualifying stake 4/5 or bigger, 2 x £10 free bets credited next day, 7 day expiry. Full T&Cs apply.
Show More
Coral
24.
Favicon
4.3/5
  • Offers most major sports.
  • Strong odds offered on bets.
  • Payout maximum limit per day is £1000000.
Coral Bonus
Bet £5 Get £20
Go to Coral
Bet now
Payment Methods
PayPal
Revolut
Paysafecard
Apps
License
UKGC - UK Gambling Commission
New UK+IRE customers only. Paypal & some deposit & bet types excl. Min first £5 bet within 14 days of account reg at min odds 1/2 = 4x £5 free bets. Free bets valid for 4 days, stake not returned. No cashout, restrictions. 18+ begambleaware.com T&Cs apply
Show More
William Hill
25.
Favicon
4.3/5
  • Generous welcome bonuses
  • Huge range of ongoing promotional offers
  • Excellent range of live streaming
William Hill Bonus
Bet £10 and get £30 in Free Bets
Copy
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
1 – 10 Days
Apps
License
UKGC - UK Gambling Commission
Award
EGR - Horse race betting operator (2023)
18+. Play Safe. From 00:01 on 13.04.2022. £30 bonus. New customers only. Minimum £10 stake on odds of 1/2 (1.5) or greater on sportsbook. Further terms apply.
Show More
Rhino Bet
26.
Favicon
4.3/5
  • Strong range of markets
  • In-play betting
  • No-frills approach
Rhino Bet Bonus
Bet £20 Get £10 Free bet
T&Cs apply, 18+
Copy
Bet now
Payment Methods
Cheque
Bank Transfer
Withdrawal
2 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
SBC - Rising Star in Sports Betting (2023)
Show More
Hey Spin
27.
Favicon
4.3/5
  • Bet builder tools
  • Lots of combo boosts
  • Handy live statistics
Hey Spin Bonus
£10 Free Bet
T&Cs apply, 18+
Go to Hey Spin
Bet now
Payment Methods
PayPal
Skrill
Paysafecard
+
Withdrawal
1 – 5 Days
License
UKGC - UK Gambling Commission
Show More
SportingIndex
28.
Favicon
4.3/5
  • £20 credit for new customers
  • Frankie Detorri insights on the site
  • £1000 for recommending friends
SportingIndex Bonus
BET £10, GET £20 IN FREE BETS
Go to SportingIndex
Bet now
Apps
License
UKGC - UK Gambling Commission
*New UK & Eire clients only. 50% cashback on cumulative net losses on qualifying spread bets placed and settled within 7 days of account opening. Fully, partially or reverse closed bets do not qualify. Max cashback £500. Full terms apply. Spread betting involves risk. Losses can exceed deposits. Always bet responsibly. 18+
Show More
mr.play
29.
Favicon
4.3/5
  • Clear grid layout for sports betting
  • Bonus £10 bet token for newbies
  • More than 30+ sports available
mr.play Bonus
Bet £10 Get £10
Go to mr.play
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
1 – 7 Days
Apps
License
UKGC - UK Gambling Commission
18+, Welcome Bonus: New Players only, 1st Deposit, Min Deposit,: £10, max £10 free bet valid for 14 days, bets must be placed at odds of 1/1 or greater and be settled within 14 days of placement. System bets no eligible.
Show More
CopyBet
30.
Favicon
4.3/5
  • Unique tipster functionality
  • Valuable welcome bonus
  • Ongoing promotions and offers
CopyBet Bonus
Bet £10 Get £50
Go to CopyBet
Bet now
Payment Methods
Neteller
Skrill
Applepay
+
Apps
License
UKGC - UK Gambling Commission
Full T&Cs apply. New UK and ROI customers only. The qualifying bet should be a single bet, start at £/€10, and have 1.9 or greater odds. 5 Free bets include: 1 x £10 Free bet on horse racing, 1 x £10 Free bet on football, 2 x 10 Free bet in-play, 1 x £10 Free bet Acca. 7 day expiry.
Show More
Spreadex
31.
Favicon
4.3/5
  • Top bonuses for fixed odds and spread bets
  • Competitive fixed betting odds
  • Excellent spread betting platform
Spreadex Bonus
Bet £10 get £40
T&Cs apply, 18+
Go to Spreadex
Bet now
Payment Methods
Revolut
Bank Transfer
Cheque
Withdrawal
2 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Show More
Betdaq
32.
Favicon
4.2/5
  • Top sports betting bonuses
  • Live betting & live streaming available
  • Exchange & sportsbook in one
Betdaq Bonus
100% up to £1000
T&Cs apply, 18+
Copy
Bet now
Payment Methods
PayPal
Neteller
Skrill
Apps
License
UKGC - UK Gambling Commission
Show More
NetBet
33.
Favicon
4.2/5
  • Awesome bonus bet offer
  • Win bonus bets from Predictor game
  • Greyhound racing fans can watch live streams
NetBet Bonus
Bet £5 get £10 Free Bet
T&Cs apply, 18+
Go to NetBet
Bet now
Payment Methods
Neteller
Skrill
Paysafecard
+
Withdrawal
1 – 10 Days
Apps
License
UKGC - UK Gambling Commission
Show More
Mobile Wins
34.
Favicon
4.2/5
  • No live streaming service
  • Quality live betting feature
  • Plenty of sports to bet on
Mobile Wins Bonus
BET £10 & GET A £30 FREE BET
Copy
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Apps
License
UKGC - UK Gambling Commission
New Players Only. Opt-in required. Minimum £20 qualifying bets, stake not returned. Free bet is a one-time stake of £40, minimum odds of 2.0, stake is not returned. 1X wagering the winnings. Wagering occurs from real balance first. Wagering requirement is calculated on bonus bets only, wagering starts from real funds. Maximum Conversion £200. Valid for 7 Days from issue. Excluded Skrill deposits. Full Terms apply.
Show More
21LuckyBet
35.
Favicon
4.2/5
  • 3,000+ sports bets
  • Competitive betting odd
  • Exclusive sports bonus
21LuckyBet Bonus
Bet £20 & Get A £50 Free Bet
Copy
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Withdrawal
1 – 7 Days
License
UKGC - UK Gambling Commission
18+ | UK New Players Only | Opt-in Required | Min £20 qualifying bets, stake not returned | Free bet – one-time stake of £50, min odds 1.7, stake not returned | Bonus Code: FBSBETG | 1X wager the winnings | Wager from real balance first | Wager calculated on bonus bets only | Max conversion: £200 | Valid for 7 Days from issue | Excluded Skrill & Neteller deposits | Withdrawal requests voids all active/pending bonuses | Full Terms apply
Show More
Smarkets
36.
Favicon
4.2/5
  • Excellent website design that means the site looks good, loads quickly and is easy to navigate around
  • Very good customer service contact options that are open at convenient times
  • Varied range of sports on which you can place back and lay bets
Smarkets Bonus
0% commission for 60 days
Copy
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Withdrawal
1 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Use code COMMFREE to trade with 0% for 60 days. Min. £10 first deposit only using Debit Card or Instant Banking. 18+. BeGambleAware.org. Full T&Cs apply.
Show More
Hollywoodbets
37.
Favicon
4.2/5
  • £5 bonus bet offer
  • Big focus on footie and horse racing
  • Best Odds Guaranteed
Hollywoodbets Bonus
Up To £10 Back As A Free Bet
Go to Hollywoodbets
Bet now
Payment Methods
Peach Payments
SiD
PayU
+
Withdrawal
1 – 7 Days
Apps
License
UKGC - UK Gambling Commission
Award
GIA - The Best Corporate Social Investment (2018)
T&Cs apply. New players who place a £10 bet at odds of 4/5 (1.8) or bigger will receive £20 in Free Bets. Qualifying deposit (Visa/Mastercard only) of £10 required. £20 in Free Bets will be credited as 4 x £5 Free Bets. The qualifying bet must settle within seven days.
Show More
SBK
38.
Favicon
4.2/5
  • Top risk-free bet bonus for new customers
  • First losses refunded up to £20 in cash!
  • No minimum or maximum odds requirement
SBK Bonus
Bet £10, Get £30 in Free Bets
Go to SBK
Bet now
Apps
License
UKGC - UK Gambling Commission
New UK, IE & Malta customers only. Min £10/€10 first deposit using Debit Card. Place a bet of £10 at min odds of 1.5. Free bets expire in 90 days. Full T&Cs apply. 18+. BeGambleAware.org.
Show More
BritainBet
39.
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Betting.co.uk's Gambling News - Always Up to Date

The UK gambling scene is an ever-evolving one and legislation is changing often overnight. To ensure you're in the know about where you stand when it comes to dealing with bookmaker complaints we investigate often issues relating to licensing and regulations.

Crafting the perfect bookmaker complaint

So you're looking to leave a bookmaker complaint, but not sure the best way to do so? Well here at betting.co.uk we have the perfect solution for you — our bookmaker and casino user reviews.

At the bottom of every review on betting.co.uk you will find a section called 'user reviews'. Here you can leave feedback (good or bad) regarding a specific brand. We never edit comments and we're dedicated to bringing impartiallity across all aspects of our website.

But how can you be sure your complaint really packs a punch? Well, here's a few tips:

  1. Stay calm. It's tempting to go in all guns blazing — and even use an expletive or two — but remember that professional and well-crafted complaints are generally more effective than angry, unstructured and emotional ones.
  2. Stick to the point. While giving a solid explanation of your complaint is key — it's also super-important to cut to the chase. Bookmakers don't need to know the specific time, where you were when playing or whether it was raining or not on the specific day of your grievance... they will just want to know the specific issue. Are you upset because you didn't get the right bonus? Or are they withholding your winnings for no clear reason? Whatever the problem is — keep it concise.
  3. Make sure it's the correct brand you're complaining about. Some brands have similar names — so be absolutely sure the review you're leaving feedback on is the correct brand.

Other than the above, it's just important to stay respectful. Remember that you are dealing with a human being on the other end of the complaint. Being assertive, but polite, is the most effective way to make a complaint.

Casino & Bookmaker Common Complaints and Issues

Every company that offers a service will inevitably from time to time receive complaints from customers. It's just a natural course of doing business. And while customer complaints are forever changing in the modern landscape of online bookmakers and casinos, there are a number of recurring issues that we've seen time and time again at betting.co.uk. Maybe it's late payouts. Maybe you've not received the correct bonus. Maybe a deposit has gone missing. Whatever your issue is, if you're unable to settle it directly with the bookmaker or casino, often the best way is to bring in a third party.

Here are a common list of issues we've witnessed from over the years:

  • Issues around the payment of winnings.
  • Drawn out and length payouts.
  • Problems around reaching customer support.
  • Complex and unclear bonus terms.
  • Games being excluded from offers without any genuine reason.

Complain to licensing authorities if things are serious

Of course, sometimes issues have to be escalated further — and this may well mean you need to send a complaint to the UK Gambling Commission or the Advertising Standards Authority (ASA). Though before doing so, it's important to do the following (especially if complaining to the Gambling Commission):

  1. Check the T&Cs surrounding either any gambling transaction of welcome bonus.
  2. Contact the bookmaker with your grievance first. 
  3. Follow the bookmaker or casino's complaints policy.
  4. Wait for a response — a bookmaker has 8 weeks to resolve any issues.
  5. If you are still frustrated you can then escalate your complaint to an ADR (Alternative Dispute Resolution) provider.

What is an ADR?

An ADR is a separate company which is responsible for facilitating your complaint between the bookmaker and yourself. The bookmaker you are complaining to should give you details of the ADR you need to use. Be warned though — some bookmakers don't work with a specific ADR and are not obliged to do so.

--

The Gambling Commission itself will not deal with issues directly — though, if you feel a bookmaker or casino is operating illegally you can contact the UKGC directly about this.

Is complaining about a bookmaker or casino worth it?

Yes, absolutely. If you feel there are issues that need to be raised publicly, then go ahead and do so. Especially if the problems you are experiencing could impact other players in the future.

Conclusion: You have the right to complain!

In conclusion then, you 100% have the right to complain. Whether that initially be with the bookmaker directly, with us as a secondary measure, or through a resolver as a final solution — the worst thing you can do is not complain. But betting.co.uk can help right away — simply find the brand from either the list above, or via our search function and then scroll down to the user reviews section. Share your thoughts with better punters today and help make the UK gambling space safer and more secure.

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Betting Tips
19/05/2024 - 4:00 pm
Anfield
Tip:
Darwin Nunez to score 2+ goals
3/1
Bet365
19/05/2024 - 4:00 pm
Brentford Community Stadium
Tip:
Draw
29/10
Ladbrokes
19/05/2024 - 4:00 pm
The Emirates
Tip:
5-0 Home win
12/1
Ladbrokes
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