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Betting.co.uk Complaints Section — We're Here for You

Welcome to the betting.co.uk complaints section. Our aim here is to ensure that the bookmakers you play with are safe, secure and fair.

Here you'll find the various ways we can support you, plus simple and effective ways to provide feedback online about brands who just aren't being fair.

header-background-v1 (1)

Step by step guide on how to leave a complaint at betting.co.uk:

🔍 Step 1

Find your bookie

Search betting.co.uk (or from the list below) and find the bookie you have issues with.

✍️ Step 2

Leave a Review

Head to our review, scroll to the bottom of the page, and leave a user review.

🚀 Step 3

Follow Up

Either someone from the betting.co.uk team, or a member of our community, will reach out to the bookmaker if a case is to be made.

Top Bookmakers
BetMGM UK
BetMGM UK
4.7/5
Star Sports
Star Sports
4.7/5
Bwin
Bwin
4.7/5
kwiff
kwiff
4.6/5

Betting and Online Casino Complaints — Betting.co.uk is Here!

Frustrated with a bookmaker's customer support? Confused and feel aggrieved due to confusing bonus terms and conditions? Feel that winnings have been held back unfairly? Don't stay silent! We're here for you. Below you'll find our current list of bookmaker and casino reviews — each of which come armed with a user reviews section. Here you can share your experience with a specific brand — whether that be positive or negative.

Top brands at Betting.co.uk:

Bet UK

Would you like to share your experience with Bet UK? You can do so here!

Spreadex

Would you like to share your experience with Spreadex? You can do so here!

Betfred

Would you like to share your experience with Betfred? You can do so here!

21.co.uk

Would you like to share your experience with 21.co.uk? You can do so here!

Bet365

Would you like to share your experience with Bet365? You can do so here!

Betstorm

Would you like to share your experience with Betstorm? You can do so here!

LeoVegas

Would you like to share your experience with LeoVegas? You can do so here!

Unibet

Would you like to share your experience with Unibet ? You can do so here!

Smarkets

Would you like to share your experience with Smarkets? You can do so here!

William Hill

Would you like to share your experience with William Hill ? You can do so here!

LV Bet

Would you like to share your experience with LVBet? You can do so here!

Betiton

Would you like to share your experience with Betiton ? You can do so here!

Betdaq

Would you like to share your experience with Betdaq? You can do so here!

888

Would you like to share your experience with 888? You can do so here!

STSBet

Would you like to share your experience with STSBet? You can do so here!

Kwiff

Would you like to share your experience with Kwiff? You can do so here!

QuinnBet

Would you like to share your experience with QuinnBet? You can do so here!

BritainBet

Would you like to share your experience with BritainBet? You can do so here!

Ladbrokes

Would you like to share your experience with Ladbrokes? You can do so here!

ThePools

Would you like to share your experience with ThePools? You can do so here!

Boylesports

Would you like to share your experience with Boylesports? You can do so here!

10Bet

Would you like to share your experience with 10Bet? You can do so here!

FansBet

Would you like to share your experience with FansBet? You can do so here!

Betfair

Would you like to share your experience with Betfair ? You can do so here!

Bookmaker not listed? Then drop us a message!

If you're looking to provide feedback about a bookmaker or casino which isn't listed on betting.co.uk then get in touch. We'll happily write-up a review and provide you with a platform to share your thoughts.

Contact us HERE
And just in case, here's our full top-list for December:
BetMGM UK
Recommended
Favicon
4.7/5
  • Many favourable odds
  • Wide range of sporting events and matches
  • Quite extensive sports betting markets
BetMGM UK Bonus
Bet £10 Get £40
Go to BetMGM UK
Bet now
Payment Methods
PayPal
Applepay
Bank Transfer
Withdrawal
1 – 7 Days
Apps
License
UKGC - UK Gambling Commission
New customers only. 7 days to place qualifying bet of £10 at 1/1 (2.0) to receive 4 x £10 Free Bets. 7 day expiry. Exclusions apply. Stake not returned. 18+. T&Cs apply.
Show less
Star Sports
Hot Offer
Favicon
4.7/5
  • Frequent promotions
  • A myriad of betting markets
  • Live streaming on horses & greyhounds
Star Sports Bonus
£25 Free Bet + 25 Free Spins
Copy
Bet now
Apps
License
UKGC - UK Gambling Commission
Award
SBC - Rising Star in Sports Betting (2019)
New UK/IE customers only. Sign up and place your first sports bet at offs of Events (2.0) or greater and if it loses, get a free bet equivalent to 50% of your first bet stake (min £10), to a maximum value of £25 plus 25 free spins on Gold Horsey Winner. Full T&Cs apply. 18+ / BeGambleAware.org
Show less
Bwin
Hot Offer
Favicon
4.7/5
  • One of the largest ranges of sports in the current market.
  • Bonuses including enhanced accas, best odds and more.
  • Helpful features to filter the matches quickly.
Bwin Bonus
£20 Back-Up Bet as Free Bet
Go to Bwin
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
0 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
EGR - Operator of the year (2009)
Min deposit £10, Max stake £10, Min Odds 1/1 (2.0); Max free bet £10; New players only
Show less
kwiff
4.
Favicon
4.6/5
  • Super range of betting markets for exciting bets
  • Major and minor sports available
  • Top-notch live betting feature
kwiff Bonus
Bet £10 Get £30 Surprise Bet
Go to kwiff
Bet now
Payment Methods
PayPal
Payz
Astropay
+
Withdrawal
1 – 5 Days
Apps
License
UKGC - UK Gambling Commission
New customers & 18+ only. Min. deposit of £10. Qualifying real money bet of £10. Min odds greater than or equal to 1.5 required. E/W bets excluded. Offer awarded immediately but could be issued the next working day in exceptional circumstances such as technical fault. Additional T&Cs apply. Please gamble responsibly.
Show More
LeoVegas
5.
Favicon
4.6/5
  • Great bonuses for new users
  • Markets on nearly every sport
  • Bespoke betting options available
LeoVegas Bonus
100% Profit Boost up to £100
Go to LeoVegas
Bet now
Payment Methods
PayPal
Applepay
Google Pay
+
Withdrawal
1 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
Global Gaming Awards (2023)
New reg only. Claim by placing a min deposit £10 via ‘My Offers’ page within 30 days. 7 days to stake max £10 in-play, min odds 1/1 (2.0). Max. extra winnings £100. Once claimed, 30-day expiry. Cashed out, System & EW bets do not qualify. Other Promotional Play Restrictions Apply. T&Cs apply.
Show More
Betfred
6.
Favicon
4.5/5
  • £50 bonus offer for new customers
  • "Pick Your Punt" feature
  • Daily draw prizes of £800 from a £1 stake
Betfred Bonus
Bet £10 Get £50 in Free Bets
Copy
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
0 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
SBC - RETAIL BOOKMAKER OF THE YEAR (2018)
New customers only. Register with BETFRED50. Deposit £10+ via Debit Card and place first bet £10+ at Evens (2.0)+ on Sports within 7 days to get 3 x £10 in Sports Free Bets & 2 x £10 in Acca Free Bets within 10 hours of settlement. 7-day expiry. Eligibility & payment exclusions apply. T&Cs apply.
Show More
bzeebet
7.
Favicon
4.5/5
  • Fabulous football markets
  • World-class live action
  • Ambitious odds
bzeebet Bonus
Bet £10 get £20 in free bets + 10 spins
T&Cs apply, 18+
Go to bzeebet
Bet now
Payment Methods
PayPal
Skrill
Paysafecard
+
Withdrawal
1 – 10 Days
License
UKGC - UK Gambling Commission
Show More
Lottoland
8.
Favicon
4.5/5
  • Competitive sports odds
  • Fast live betting
  • Good sports coverage
Lottoland Bonus
Bet £10, Get a £10 Free bet
Go to Lottoland
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Withdrawal
0 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
EGR - Lottery operator (2019)
Only deposits via debit cards will qualify. Full T&Cs apply.
Show More
Sportingbet
9.
Favicon
4.5/5
  • £10 bonus bet offer
  • Multi Builder available
  • Interesting range of TV show betting markets
Sportingbet Bonus
Claim Freebets & more
Go to Sportingbet
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
1 – 7 Days
Apps
License
UKGC - UK Gambling Commission
Award
EGR - Casino of the year (2018)
Please gamble responsibly. Visit www.GambleAware.org. 18+
Show More
Casumo
10.
Favicon
4.5/5
  • Good range of markets on offer
  • Niche sports available
  • User-friendly website
Casumo Bonus
The latest odds, a bet builder & in-play betting
T&Cs apply, 18+
Go to Casumo
Bet now
Payment Methods
Skrill
Paysafecard
Applepay
+
Withdrawal
0 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
IGA - Online Casino Operator of the Year (2019)
Show More
32Red
11.
Favicon
4.5/5
  • 100% in-play profit boost
  • Massive range of live streaming
  • Daily horse racing price boosts
32Red Bonus
Daily Horse Racing Boosts
T&Cs apply, 18+
Go to 32Red
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Withdrawal
1 Day
Apps
License
UKGC - UK Gambling Commission
Show More
QuinnBet
12.
Favicon
4.5/5
  • Live streaming on UK & Irish horse races
  • Broad market selection
  • Dedicated pool betting
QuinnBet Bonus
50% back up to £50 + 50 Free Spins + 10 Free Spins
Go to QuinnBet
Bet now
Payment Methods
Neteller
Skrill
Trustly
Apps
License
UKGC - UK Gambling Commission
Deposit and bet on any sportsbook markets of your choice at odds of evens (2.00) or greater. Get 50% back of your first days losses as a Free Bet up to £50 plus 50 Free Spins. Min. 3 bets required. If your account is up, you’ll receive a £5 Free Bet regardless plus 10 Free Spins. Use coupon code "5050" at registration. T&Cs apply | 18+ New UK Customers Only | GambleAware.org | Gamble Responsibly
Show More
Bet UK
13.
Favicon
4.5/5
  • BetUK has a rich sports betting platform with 30+ sports
  • Live streaming available
  • Find 300+ distinct markets to bet on popular matches
Bet UK Bonus
Bet £10 Get £30
Go to Bet UK
Bet now
Payment Methods
PayPal
Applepay
Bank Transfer
Withdrawal
1 – 7 Days
Apps
License
UKGC - UK Gambling Commission
New cust only. Deposit & Place a Bet within 7 days, and settle a £10 minimum bet at odds of 4/5 (1.8) or greater, to be credited with 3x £10 Free Bets: 1 x £10 Horse Racing, 1 x £10 Free Bet Builder and 1 x £10 Football. 7 day expiry. Stake not returned. T&Cs apply. 18+ GambleAware.org.
Show More
LiveScore Bet
14.
Favicon
4.4/5
  • Wide range of betting markets
  • Excellent welcome bonus
  • Mobile app availability
LiveScore Bet Bonus
Bet £10, Get £30 in Free Bets
Go to LiveScore Bet
Bet now
Payment Methods
PayPal
Trustly
Bank Transfer
Apps
License
UKGC - UK Gambling Commission
Award
IGA - Mobile Sports Product of the Year (2023)
New members only. £10+ bet on sportsbook (ex. virtuals) at 1.5 min odds, settled within 14 days. Free Bets: accept in 7 days, valid 7 days on sportsbook only. 2x£5 Free Bets for Bet Builder only. Stake not returned. T&Cs + deposit exclusions apply. Bet Responsibly. GambleAware.org 18+
Show More
Unibet
15.
Favicon
4.4/5
  • Excellent welcome offer
  • Live streaming of sports from around the world
  • Huge statistics page covering range of sports
Unibet Bonus
Bet £10 Get £40 in Bonuses
Go to Unibet
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
0 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
IGA - Online Poker Operator of the Year (2020)
18+. BeGambleAware.org. New GB customers only. Min £10 debit card deposit. Place a £10+ bet on sportsbook at min odds 2/5 (1.4) each leg. Receive 2 x £10 free bets within 24 hours of bet settlement, and further 2 x £10 casino bonus the next day.T&C’s apply.
Show More
Parimatch
16.
Favicon
4.4/5
  • 3 x £10 bonus bets offer
  • Great range of markets
  • Competitive odds
Parimatch Bonus
Bet £10 Get £30
Go to Parimatch
Bet now
Payment Methods
Withdrawal
0 – 3 Days
Apps
License
UKGC - UK Gambling Commission
Award
SBC - Employer Of The Year (2019)
18+ New Customers Only. Opt in and bet £10 on football (odds 2.00+) within 7 days. No cash-out. Get 6x£5 Free Bets for set markets, There are no wagering requirements. Make a deposit via debit card or Apple Pay. T&Cs apply. gambleaware.org | Please gamble responsibly
Show More
Coral
17.
Favicon
4.4/5
  • Offers most major sports.
  • Strong odds offered on bets.
  • Payout maximum limit per day is £1000000.
Coral Bonus
Bet £5 Get £20
Go to Coral
Bet now
Payment Methods
PayPal
Revolut
Paysafecard
Apps
License
UKGC - UK Gambling Commission
New UK+IRE customers only. Paypal & some deposit & bet types excl. Min first £5 bet within 14 days of account reg at min odds 1/2 = 4x £5 free bets. Free bets valid for 4 days, stake not returned. No cashout, restrictions. 18+ begambleaware.com T&Cs apply
Show More
Bet365
18.
Favicon
4.4/5
  • New customer offer: up to £50 in bet credits
  • Promotional offers linked to specific sports
  • Excellent football betting odds
Bet365 Bonus
Bet £10 & Get £50
Go to Bet365
Bet now
Payment Methods
Find out more on Bet365.
Withdrawal
0 – 10 Days
Apps
License
UKGC - UK Gambling Commission
Award
EGR - Operator of the year (2017)
Open Account Offer Bet £10 & Get £50 in Free Bets for new customers at bet365. Min deposit requirement. Free Bets are paid as Bet Credits and are available for use upon settlement of bets to value of qualifying deposit. Min odds, bet and payment method exclusions apply. Returns exclude Bet Credits stake. Time limits and T&Cs apply. Registration required.
Show More
BetGoodwin
19.
Favicon
4.4/5
  • Very competitive odds
  • Wide selection of sports to bet on
  • Huge number of markets for horse racing
BetGoodwin Bonus
50% up to £25
T&Cs apply, 18+
Go to BetGoodwin
Bet now
License
UKGC - UK Gambling Commission
Show More
10bet
20.
Favicon
4.4/5
  • User-friendly betting platform
  • Fantastic betting variety
  • Excellent customer service
10bet Bonus
100% up to £50
Copy
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Withdrawal
1 – 3 Days
Apps
License
UKGC - UK Gambling Commission
Award
SBC - Sportsbook Operator of the Year (2018)
New bettors; Code SPORT; Wager deposit & bonus 8x; Max qualifying bet stake=initial bonus; Valid 60 days; Min odds, bet and payment method exclusions apply; T&C apply; 18+
Show More
Ladbrokes
21.
Favicon
4.4/5
  • Over 35 major sports and activities.
  • Variety of competitive odds.
  • Maximum of a £1000000 win a day for major sports.
Ladbrokes Bonus
Bet £5 Get £20
Copy
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
1 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
SBC - Football Sportbook Of The Year (2021)
New UK+IRE customers only. Promo code: 20FREE. Paypal and certain deposit types and bet types excluded. Min £/€5 bet within 14 days of account reg at min odds 1/2 = 4 x £/€5 free bets. Free bets valid for 4 days on sports, stake not returned, restrictions apply. T&Cs apply
Show More
BoyleSports
22.
Favicon
4.4/5
  • Collect up to £25 in bonus bets
  • Wide selection of daily specials
  • Excellent social media channels
BoyleSports Bonus
Get £20 in Free Bets + £10 Casino Bonus
Go to BoyleSports
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Apps
License
UKGC - UK Gambling Commission
18+. UK Customers (Excluding NI) only. Cash stakes only. Min £10 stake required for initial £5 free bet. Min odds ½. Max £25 in free bets. Subsequent free bets equal 50% average of each 3 £5 max qualifying bets. 13 settled bets required to receive full £25 free bet. One free bet offer per customer, household or IP address only. Free bet expires after 7 days. Payment method restrictions apply. T&Cs apply
Show More
Sportsbroker
23.
Favicon
4.4/5
  • Unique betting options
  • Bet on a selection of top sports
  • Generous offer for new customers
Sportsbroker Bonus
Bet £10 Get £30 In Free Bets
Go to Sportsbroker
Bet now
Apps
License
UKGC - UK Gambling Commission
*18+. New customers only. Min. £10 deposit. 3x bonus WR. Bonus expires in 30 days. Payment, withdrawal, player, time restrictions apply. Terms Apply. Play responsibly. BeGambleAware.org
Show More
Rhino Bet
24.
Favicon
4.4/5
  • Strong range of markets
  • In-play betting
  • No-frills approach
Rhino Bet Bonus
Bet £20 Get £10 Free bet
T&Cs apply, 18+
Copy
Bet now
Payment Methods
Cheque
Bank Transfer
Withdrawal
2 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Award
SBC - Rising Star in Sports Betting (2023)
Show More
Betvictor
25.
Favicon
4.4/5
  • Top sports betting bonus
  • Harry Redknapp’s Bet Boost feature
  • Extensive range of esports betting markets
Betvictor Bonus
GET £30 IN FREE BETS+ 100 FREE SPINS When you bet £10
Go to Betvictor
Bet now
Payment Methods
Neteller
Applepay
Bank Transfer
Withdrawal
1 – 5 Days
Apps
License
UKGC - UK Gambling Commission
18+ New customers only. Opt in, bet £10  on any football market at minimum 1/1 odds within 10 days of registration. No cash out. Get £40 in Free Bets on selected events. Free Bets expire in 7 days. T&Cs apply. gambleaware.org | Please gamble responsibly.
Show More
The Pools
26.
Favicon
4.4/5
  • Simple betting experience
  • International markets
  • Live betting
The Pools Bonus
T&Cs apply, 18+
Bet now
Payment Methods
PayPal
Mastercard Debit
Visa Debit
Withdrawal
2 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Show More
Yeti Casino
27.
Favicon
4.4/5
  • Great range of sports
  • Impressive market coverage
  • Suitable for all bankrolls
Yeti Casino Bonus
Check out promotions on the site
T&Cs apply, 18+
Go to Yeti Casino
Bet now
Payment Methods
Neteller
Skrill
Paysafecard
+
Withdrawal
1 – 2 Days
License
UKGC - UK Gambling Commission
Show More
Betiton
28.
Favicon
4.4/5
  • Fantastic coverage of various markets
  • Competitive odds across the board
  • Stats and graphics keep you updated
Betiton Bonus
Bet £15 Get £10
Go to Betiton
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Withdrawal
1 – 5 Days
License
UKGC - UK Gambling Commission
Award
SiGMA - Marketing Campaign of the Year (2022)
18+, Welcome Bonus: New Players only, 1st Deposit, Min Deposit,: £10, max £10 free bet valid for 14 days, bets must be placed at odds of 1/1 or greater and be settled within 14 days of placement. System bets not eligible. Neteller,Skrill and Paypal not eligible. T&Cs apply
Show More
Betfair
29.
Favicon
4.4/5
  • First exchange bet refunded up to £20 if lost
  • Britain’s oldest betting exchange
  • Outstanding overall reputation
Betfair Bonus
Get £50 in Free Bets
Go to Betfair
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
1 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Place a min £10 bet on Sportsbook on odds of min EVS (2.0), get £50 in Free Bet Builders, Accumulators or multiples to use on any sport. Rewards valid for 30 days. Only deposits via cards or Apple Pay will qualify. T&Cs apply. Please Gamble Responsibly.
Show More
DAZN BET
30.
Favicon
4.4/5
  • Great range of sports
  • Incredible odds
  • Varied markets
DAZN BET Bonus
Bet £5 and Get £5 + 10 Free Spins + 10 Free Spins
Go to DAZN BET
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Withdrawal
1 – 5 Days
Apps
License
UKGC - UK Gambling Commission
New customers only. Min £10 deposit and bet on odds 1/2 or greater required. Free bet and free spins issued within 24 hours of qualifying bet being settled. Free bet valid for 6 months, stake not returned. Free spins valid for 7 days, selected games only. UK only excl Northern Ireland. 18+ T&Cs apply.
Show More
William Hill
31.
Favicon
4.4/5
  • Generous welcome bonuses
  • Huge range of ongoing promotional offers
  • Excellent range of live streaming
William Hill Bonus
Bet £10 and get £30
Go to William Hill
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
1 – 10 Days
Apps
License
UKGC - UK Gambling Commission
Award
EGR - Horse race betting operator (2023)
18+. Play Safe. From 00:01 on 18.10.2022. £30 bonus. New customers only. Minimum £10 stake on odds of 1/2 (1.5) or greater on sportsbook (excluding Virtual markets). Further terms apply. #ad www.begambleaware.org
Show More
Hey Spin
32.
Favicon
4.4/5
  • Bet builder tools
  • Lots of combo boosts
  • Handy live statistics
Hey Spin Bonus
£10 Free Bet
T&Cs apply, 18+
Go to Hey Spin
Bet now
Payment Methods
PayPal
Skrill
Paysafecard
+
Withdrawal
1 – 5 Days
License
UKGC - UK Gambling Commission
Show More
SportingIndex
33.
Favicon
4.4/5
  • £20 credit for new customers
  • Frankie Detorri insights on the site
  • £1000 for recommending friends
SportingIndex Bonus
BET £10, GET £20 IN FREE BETS
Go to SportingIndex
Bet now
Apps
License
UKGC - UK Gambling Commission
*New UK & Eire clients only. 50% cashback on cumulative net losses on qualifying spread bets placed and settled within 7 days of account opening. Fully, partially or reverse closed bets do not qualify. Max cashback £500. Full terms apply. Spread betting involves risk. Losses can exceed deposits. Always bet responsibly. 18+
Show More
mr.play
34.
Favicon
4.4/5
  • Clear grid layout for sports betting
  • Bonus £10 bet token for newbies
  • More than 30+ sports available
mr.play Bonus
Bet £10 Get £10
Go to mr.play
Bet now
Payment Methods
PayPal
Revolut
Neteller
+
Withdrawal
1 – 7 Days
Apps
License
UKGC - UK Gambling Commission
18+, Welcome Bonus: New Players only, 1st Deposit, Min Deposit,: £10, max £10 free bet valid for 14 days, bets must be placed at odds of 1/1 or greater and be settled within 14 days of placement. System bets no eligible.
Show More
CopyBet
35.
Favicon
4.4/5
  • Unique tipster functionality
  • Valuable welcome bonus
  • Ongoing promotions and offers
CopyBet Bonus
Bet £10 Get £50
Go to CopyBet
Bet now
Payment Methods
Neteller
Skrill
Applepay
+
Apps
License
UKGC - UK Gambling Commission
Full T&Cs apply. New UK and ROI customers only. The qualifying bet should be a single bet, start at £/€10, and have 1.9 or greater odds. 5 Free bets include: 1 x £10 Free bet on horse racing, 1 x £10 Free bet on football, 2 x 10 Free bet in-play, 1 x £10 Free bet Acca. 7 day expiry.
Show More
Spreadex
36.
Favicon
4.4/5
  • Top bonuses for fixed odds and spread bets
  • Competitive fixed betting odds
  • Excellent spread betting platform
Spreadex Bonus
Bet £10 get £40
T&Cs apply, 18+
Go to Spreadex
Bet now
Payment Methods
Revolut
Bank Transfer
Cheque
Withdrawal
2 – 5 Days
Apps
License
UKGC - UK Gambling Commission
Show More
Betdaq
37.
Favicon
4.4/5
  • Top sports betting bonuses
  • Live betting & live streaming available
  • Exchange & sportsbook in one
Betdaq Bonus
100% up to £1000
T&Cs apply, 18+
Copy
Bet now
Payment Methods
PayPal
Neteller
Skrill
Apps
License
UKGC - UK Gambling Commission
Show More
NetBet
38.
Favicon
4.4/5
  • Awesome bonus bet offer
  • Win bonus bets from Predictor game
  • Greyhound racing fans can watch live streams
NetBet Bonus
Bet £10 get £30 Free Bet
Go to NetBet
Bet now
Payment Methods
Neteller
Skrill
Paysafecard
+
Withdrawal
1 – 10 Days
Apps
License
UKGC - UK Gambling Commission
Min Odds 3/1 (4.00) Min 3 Selections. Free Bets will be split into 3 x £10 Free Bet. 2 x £10 Free Bets to be used on any Bet Builder. 1 x £10 Free Bet to be used on any sport (excluding Horse Racing)
Show More
Mobile Wins
39.
Favicon
4.4/5
  • No live streaming service
  • Quality live betting feature
  • Plenty of sports to bet on
Mobile Wins Bonus
BET £10 & GET A £30 FREE BET
Copy
Bet now
Payment Methods
PayPal
Neteller
Skrill
+
Apps
License
UKGC - UK Gambling Commission
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Betting.co.uk's Gambling News - Always Up to Date

The UK gambling scene is an ever-evolving one and legislation is changing often overnight. To ensure you're in the know about where you stand when it comes to dealing with bookmaker complaints we investigate often issues relating to licensing and regulations.

Crafting the perfect bookmaker complaint

So you're looking to leave a bookmaker complaint, but not sure the best way to do so? Well here at betting.co.uk we have the perfect solution for you — our bookmaker and casino user reviews.

At the bottom of every review on betting.co.uk you will find a section called 'user reviews'. Here you can leave feedback (good or bad) regarding a specific brand. We never edit comments and we're dedicated to bringing impartiallity across all aspects of our website.

But how can you be sure your complaint really packs a punch? Well, here's a few tips:

  1. Stay calm. It's tempting to go in all guns blazing — and even use an expletive or two — but remember that professional and well-crafted complaints are generally more effective than angry, unstructured and emotional ones.
  2. Stick to the point. While giving a solid explanation of your complaint is key — it's also super-important to cut to the chase. Bookmakers don't need to know the specific time, where you were when playing or whether it was raining or not on the specific day of your grievance... they will just want to know the specific issue. Are you upset because you didn't get the right bonus? Or are they withholding your winnings for no clear reason? Whatever the problem is — keep it concise.
  3. Make sure it's the correct brand you're complaining about. Some brands have similar names — so be absolutely sure the review you're leaving feedback on is the correct brand.

Other than the above, it's just important to stay respectful. Remember that you are dealing with a human being on the other end of the complaint. Being assertive, but polite, is the most effective way to make a complaint.

Casino & Bookmaker Common Complaints and Issues

Every company that offers a service will inevitably from time to time receive complaints from customers. It's just a natural course of doing business. And while customer complaints are forever changing in the modern landscape of online bookmakers and casinos, there are a number of recurring issues that we've seen time and time again at betting.co.uk. Maybe it's late payouts. Maybe you've not received the correct bonus. Maybe a deposit has gone missing. Whatever your issue is, if you're unable to settle it directly with the bookmaker or casino, often the best way is to bring in a third party.

Here are a common list of issues we've witnessed from over the years:

  • Issues around the payment of winnings.
  • Drawn out and length payouts.
  • Problems around reaching customer support.
  • Complex and unclear bonus terms.
  • Games being excluded from offers without any genuine reason.

Complain to licensing authorities if things are serious

Of course, sometimes issues have to be escalated further — and this may well mean you need to send a complaint to the UK Gambling Commission or the Advertising Standards Authority (ASA). Though before doing so, it's important to do the following (especially if complaining to the Gambling Commission):

  1. Check the T&Cs surrounding either any gambling transaction of welcome bonus.
  2. Contact the bookmaker with your grievance first. 
  3. Follow the bookmaker or casino's complaints policy.
  4. Wait for a response — a bookmaker has 8 weeks to resolve any issues.
  5. If you are still frustrated you can then escalate your complaint to an ADR (Alternative Dispute Resolution) provider.

What is an ADR?

An ADR is a separate company which is responsible for facilitating your complaint between the bookmaker and yourself. The bookmaker you are complaining to should give you details of the ADR you need to use. Be warned though — some bookmakers don't work with a specific ADR and are not obliged to do so.

--

The Gambling Commission itself will not deal with issues directly — though, if you feel a bookmaker or casino is operating illegally you can contact the UKGC directly about this.

Is complaining about a bookmaker or casino worth it?

Yes, absolutely. If you feel there are issues that need to be raised publicly, then go ahead and do so. Especially if the problems you are experiencing could impact other players in the future.

Conclusion: You have the right to complain!

In conclusion then, you 100% have the right to complain. Whether that initially be with the bookmaker directly, with us as a secondary measure, or through a resolver as a final solution — the worst thing you can do is not complain. But betting.co.uk can help right away — simply find the brand from either the list above, or via our search function and then scroll down to the user reviews section. Share your thoughts with better punters today and help make the UK gambling space safer and more secure.

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