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Best Betting Sites UK / Reviews / Pokerstars Review

PokerStars UK Review: Our Expert PokerStars Rating For 2025

Is PokerStars Legit: Read Our Verdict On PokerStars Casino and Poker

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User Reviews7

PokerStars is a popular online poker site that also offers players the chance to play a wide selection of casino games. If you’re wondering about what the site offers, check out our expertly detailed PokerStars reviews here.

In this article, we’ll look at the overall services of the operator, and answer questions for you like ‘Is PokerStars reliable?’ and ‘Is PokerStars secure?’ with a resounding yes. By the time you have read this article, you’ll know that PokerStars UK players can benefit from a great poker room, a well-stocked casino.

PokerStars: Pros & Cons
  • Very slick site design
  • Impressive range of options for both poker and casino
  • Fully licensed by the UKGC
  • No sports betting at time of writing
Payment Methods
PayPal
Skrill
Neteller
+
License
MGA - Malta Gaming Authority
Award
EGR - Poker operator (2023)
Accepts Customers from
Show StatesMI, NJ, PA
Show StatesMI, NJ, PA
Withdrawal
1 – 5 Days
Company
REEL Europe Ltd
Founded
2012
Website
pokerstars.eu
Available Languages
EN
ES
+
Customer Support
Email Support
Email
support@pokerstars.es
Verified by
IBIA (International Betting Integrity Association)
Software Providers
1x2Gaming
2BY2 Gaming
Big Time Gaming
+
Number of Slots
4734
Overall Rating
Joe C
18/12/2024
Customer service non existent
"Site functionality is ok, but customer service is TERRIBLE. Withdrawal requested more than a week ago, still showing as pending. I’ve received nothing from ..."
K. Williams
21/04/2023
brilliant, just brilliant!
"Great range of games and I win a lot!"
User Rating
3.6/5
7 User Reviews
5 Stars
28.6%
4 Stars
28.6%
3 Stars
28.6%
2 Stars
0.0%
1 Star
14.3%
Last Updated on 08/11/2025
Fact checked by: Mike McKean

Bonus Offer

A key issue to consider when attempting to answer questions like, ‘Is PokerStars reliable?’ and ‘Is PokerStars secure?’ is to look at the operator’s bonus offer. We are pleased to report that the PokerStars ratings in this area are pretty good. While the bonus is not the most generous welcome offer that we have ever seen, it is simple and straightforward, things that we know that potential PokerStars UK customers will like.

The Pokerstars Dual Welcome Bonus

When you join up with Pokerstars from the UK, you are in for double the fun with two bonuses. The first is an allotment of 100 free spins simply for signing up. There is no deposit needed to claim these. These will be distributed in batches of 20 spins within 30 mins of signing up, another 20 spins 36 hours later, and then a final batch of 60 spins within 72 hours. Each spin is worth £0.10 and the promo will expire after 7 days of being credited. There are no wagering requirements on the spins, however, they are restricted to specific games.

New players can also get their hands on a fantastic deposit match bonus. Claim a 100% bonus match up to £200 when you place your first deposit of £20 or more. Only deposits via Visa or Mastercard count toward the deal and must be accompanied by the promo code: FIRST200. Each £1 of the boffer is unlocked for withdrawal by accumulating 5 redemption points.

This bonus is only for new players in the UK who are 18 years and older. Terms and conditions apply.

So, we can answer questions like ‘Is PokerStars reliable?’ and ‘Is PokerStars secure?’ with a strong yes when it comes to bonus offers. You can compare the bonus offer to other operators by checking out our reviews of William Hill sign up offers and Betfair sign up offers here at Betting.co.uk.

Usability, Look & Feel

The PokerStars UK website looks slick and classy. The colour scheme is predominately black with white text, though plenty of other colours add vibrancy and brightness too, especially in the animations that are used on the homepage. A series of clearly labelled tabs across the top of the page makes navigation on the site very simple. You can also navigate away from the poker section of the site to the casino very easily indeed.

The PokerStars ratings in this section of our PokerStars reviews are certainly strong. This is a slick website that loads quickly and makes games and other features very easy to find.

Payments

A key feature of the operator to check when looking for answers like ‘Is PokerStars secure?’ and ‘Is PokerStars reliable?’ is to look at the range of payment methods on offer. PokerStars UK customers can use a varied selection of payment methods to fund their account. As one of the poker MasterCard sites which also have Visa debit options, these traditional payment options are supported by others. Debit cards are possibly the best ones to choose, as you can both deposit and withdraw using them, and both methods have a fast deposit option attached to them. Apple Pay, Neteller, PayPal and Skrill are all there for both deposit and withdrawal too, if you like to use ewallets. Local bank transfer can be used to deposit but not withdraw, as can PaySafeCard. Direct bank transfer and wire transfer can be used for withdrawals only. The casino welcome offer requires you to use a debit card, though, so keep that in mind if you’re keen on the bonus spins.

So, is PokerStars reliable and is PokerStars secure when it comes to payment methods? We think so, and the PokerStars ratings in this part of our PokerStars reviews are strong again.

Customer Service

This is one section of our PokerStars reviews where the PokerStars ratings are perhaps not as strong as they are in other areas. We found it quite tricky to contact the operator via the website, with a chatbot feature the most effective way. This chatbot is called Stella, and the site states that you can use the bot to answer questions, with it providing contact details for the site if you need to speak to an actual person. We hope that PokerStars reviews this option soon, and is more open about providing an email address and telephone number for PokerStars UK customers.

There are also Facebook, Twitter and YouTube channels for PokerStars, and we recommend using these methods for a quick response time. There is also a pretty detailed Help section that can answer some questions you may have.

Licence & Security

When you‘re trying to answer questions like, ‘Is PokerStars reliable?’ and ‘Is PokerStars secure?’ it is vital that you take a look at the licensing arrangements of the operator. When we were putting together our PokerStars reviews we were pleased to find that PokerStars UK customers can relax in the knowledge that this operator is fully licensed by the UK Gambling Commission. This guarantees certain standards of fairness and security.

But is PokerStars reliable and is PokerStars secure in other ways too? PokerStars UK customers can also feel safe knowing that the site states that it uses state of the art security protocols and systems to protect all data and transactions. But it is the UKGC licence that really means we can award high PokerStars ratings in this section of our PokerStars reviews. Check out our Is Betfred scam? and Is Sun Bingo legit? for more licensing and security reviews.

Rewards & Loyalty Programme

PokerStars UK customers can join a very appealing loyalty scheme at this operator, and the PokerStars ratings are once again high in this section. PokerStars UK can opt in to progress through a six-level scheme called Stars Rewards that begins at blue, moves through bronze, silver and gold and through diamond to black. You win StarsCoin in chests, and can monitor your current situation via your account’s progress bars. You can play games with your reward points or spend them in the online store. Items on offer for PokerStars UK punters in the store include clothing like caps and badges. The PokerStars ratings are certainly high when it comes to the loyalty programme. Our Betting.co.uk PokerStars reviews are definitely positive in this area. You can compare the loyalty programme with that of another operator by checking out our Novibet review here at Betting.co.uk.

Pokerstars Casino
Pokerstars Poker

Overall Conclusion

As you can see, the PokerStars ratings in our PokerStars reviews are strong. PokerStars UK customers who are wondering is PokerStars reliable and is PokerStars secure cam relax knowing that safe payment methods and a UKGC licence mean that it is. While PokerStars ratings could be improved in some areas, the overall service provided by this operator is excellent. The PokerStars ratings are particularly strong when it comes to site design and range of poker games. Hopefully PokerStars reviews their sports betting options soon and moves into this sector too.

You can compare the PokerStars ratings in our PokerStars reviews with the ratings of other operators by checking out articles like our Full Tilt review or Full Tilt sign-up bonus offers here at Betting.co.uk. But in PokerStars, UK punters have a great option on their hands for both playing poker and casino games.

PokerStars Reviews FAQs

🔒 Is it safe to play at PokerStars?

If you want the answers to to 'is PokerStars reliable?' and 'is PokerStars secure?' then the best way to do so is to compare them with other operators by checking out our detailed reviews of other online casinos and poker sites here at Betting.co.uk. It’s there that you’ll find out about licensing arrangements as well as other security features. Make sure you make use of all the resources here at Betting.co.uk.  

💰 What is the best poker site for real money?

If you’re looking for the very best poker site then we have to point you in the direction of our detailed operator reviews here at Betting.co.uk. As well as finding out about the types of games and tournaments on offer, you can also discover more about the bonus offers that an operator provides, as well as other important features like their licensing arrangements.

🔗 Can I use PayPal at PokerStars?

You can compare our PokerStars reviews and PokerStars ratings with those for other sites by reading our other bookmaker reviews here at Betting.co.uk. It’s there that you will find detailed answers to questions like the range of payment methods on offer at different operators. Most operators will offer you the chance to fund your account with several different methods, including debit cards and ewallets.  

User Reviews for Pokerstars

3.57/5 – 7 User Reviews
  1. Super casino games
    Caroline

    All the Big Bass Bonanza slots are in their casino, which is good. I was delighted to see some exclusive titles too. Lots of jackpot games with some dropping throughout the day too.

    -
  2. Poor customer service
    Dan Price

    -

    i found customer service really slow to help me and hard to get hold of
  3. great slots
    Edward

    a lot of really great slots and games to play. You'd never run out of new games to play!

    -
  4. Exciting ranges
    Darren Burrows

    lots of my favourite games, but sometimes the site is very slow to load which I don't like

    -
  5. it's decent
    Ryan

    good enough range of games, lots to play

    customer service were pretty slow helping me sort an issue and I think the withdrawals are slow as well compared to other places
  6. brilliant, just brilliant!
    K. Williams

    Great range of games and I win a lot!

    -
  7. Customer service non existent
    Joe C

    Site functionality is ok, but customer service is TERRIBLE.

    Withdrawal requested more than a week ago, still showing as pending.

    I’ve received nothing from them other than threats to cancel the withdrawal if I’m not in contact.

    No response to 3 or 4 separate emails. No phone number to call and no one will call me.

    Takes literally hours to get through to anyone on live chat by which time you’ve either given up or the connection’s timed out.

    On the rare occasion you do get through to someone, they’re useless and tell you to wait for an email which never comes.

    All the while they’ll happily send offers and bait you for deposits.

    Joke of a company. Avoid if you value your time & money.

    No one responds to you. You’ll be waiting a long time for a withdrawal

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Players must be 21 years of age or older or reach the minimum age for gambling in their respective state and located in jurisdictions where online gambling is legal. Please play responsibly. Bet with your head, not over it. If you or someone you know has a gambling problem, and wants help, call or visit: (a) the Council on Compulsive Gambling of New Jersey at 1-800-Gambler or www.800gambler.org; or (b) Gamblers Anonymous at 855-2-CALL-GA or www.gamblersanonymous.org.

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