If you’ve been betting for a while with the
best UK bookmakers, then you’ll be pretty used to the idea of a welcome bonus. They are common across sportsbooks and are still growing in popularity. They tend to vary between matched deposits, matched bets or even just free bets for signing up in the first place.
Rhino UK offers a decent sporting bonus for those looking to make the most of the bookmakers markets. If you deposit and wager a minimum of £25 within 24 hours of signing up, the bookmaker will give you a £10 free bet to use on sports. The free bet bonus must be used within 7 days of it being credited to your account. If you win with it, you can collect on your profits, but as usual, the free bet stake will be returned to the operator.
This bonus is relatively straightforward to use and should prove viable for even novice bettors. There aren't any complex requirements or restrictions, as you'll see from our
Rhino Bet bonus
evaluation. The generosity doesn't match the more established operators in the UK market at the moment, but that's to be expected given Rhino Bet are a newer name on the scene.
Usability, Look & Feel - Minimalist and simple
The Rhino Bet website is a mixed bag when it comes to its usability and appearance. Despite looking good, some issues do crop up.
On first impressions, it is a clean looking sportsbook that puts the markets it has to offer front and centre. Their markets are well organised by sport first of all with it then also divided by competition, day or bet type. There are sections with different ways of filtering marked with different coloured tabs, these easy navigation options add to our Rhino ratings.
It is a particularly minimalistic design with little available to distract attention away from the pure markets that are on offer. The sportsbook, slots, virtuals and live casino products are all clearly laid out with tabs and logos across the top of the page to allow for easy switching.
The colour scheme of the website fits with the Rhino UK branding. The dark background is easy on the eye whilst the blue accents pop out from the rest of the page. Although it lacks some of the stats graphics featured by bookies like
2kBet UK.
Your account information and betting slip as well as your open and settled bets are easy to find in the top corner.
It isn’t perfect, however, as loading times can occasionally be slow, and whilst the markets are easy to find, additional information like terms and conditions and contact details take some searching.
The Rhino Bet App is now available on iOS and Android
Rhino Bet have recently released a mobile app that is available to both Apple and Android users. You'll find it in the usual app stores with the familiar Rhino branding. The apps have a familiar feel if you're already a user of the website with all the usual features and markets.
During our tests, the app responded well. It was quick to navigate between different events thanks to the A-Z menu and search functionality. The app contains both the sports betting side and casino, ideal for those who don't want to toggle between different applications in order to place wagers on sports or hit the virtual tables.
On the sports side, the markets are helpfully grouped to allow them to be easily scanned and navigated - and the live statistics is a neat touch if you want to catch up on how the match is progressing when it comes to sports such as football.
Payments - Easy deposits and withdrawals
Rhino UK accepts a number of payment methods for depositing funds. For deposits made by card, they accept MasterCard, Visa and Maestro cards but only debit cards. No credit cards are accepted.
They do accept bank transfers and the ability to deposit into your account via a cheque. There are no fees when you are depositing into your account. You can also deposit straight into your account from your betting slip if the wager you choose exceeds your current balance.
As a UK-focused brand, most players will find it easy to deposit using a debit card but additional methods such as PayPal, Skrill and Neteller would be a big step forward for Rhino.bet in terms of increasing their appeal. If further methods are added in the future, we'll be sure to update this Rhino Bet review accordingly.
Rhino offers fee-free withdrawals. Any withdrawal request will be reviewed by Rhino and must be issued to the payment method listed on file. Withdrawals will typically take two to five working days to process. There is no minimum withdrawal amount listed on their website and whilst there is also no maximum, any withdrawal request of £20,000 or more may need to undergo further checks.
Customer Service - Quick but limited
The contact options for Rhino’s customer service team are pretty restrictive with their team only contactable via email. It would improve their offering if there were some of the now common options like we found in our
BetTarget reviews, such as a live chat option or even something as basic as a telephone number or contact form.
Rhino UK says that they aim to answer all emails from customers within 72 hours of their team receiving them, however, they tend to answer much faster on average even if it still lacks the instant nature of many of their bigger competitors.
Customer reviews of their customer service deal aren’t sparkling either although that isn’t too much of a surprise. Rhino is still a relatively new sportsbook and therefore a lot of these negative reviews appear to be more around teething problems of a new product rather than any major red flags.
It is also to be expected as very rarely does anyone other than disgruntled customers actually place reviews, happy or satisfied customers rarely feel the need or want to post reviews.
The Rhino reviews do also appear to be improving with the majority of the negativity now in the past which should see Rhino’s rating improve. Of course, a live chat service would be a step in the right direction here too.
Licence & Security - Is Rhino secure?
No one wants to be using a sportsbook that isn’t looking after their data. That's why we asked ourselves, is Rhino reliable?
Rhino UK is a fully licensed sportsbook under the governance of the UK’s Gambling Commission, this is something we will always check and are happy to find. The UKGC is one of the toughest iGaming authorities on the planet so holding a licence there will always be considered a seal of approval from our point of view.
The website also currently holds a valid SSL certificate which was issued at the start of the year and holds all the necessary encryption for personal and financial details.
In order to combat problem gambling, Rhino has a number of tools built into its service including deposit limits that can be set by day, week or month. You can also set up play breaks that whilst still allowing you to access your account and make withdrawals prevent you from being able to deposit or place bets.
Rhino allows you to set up what they call a reality check where after a certain time frame a notification pops up to show how long you have spent on the website.
For bigger issues, they also offer a complete self-exclusion service where you can prevent yourself from being able to access their services for a period of between six months and five years. During this time your account will be logged out, with your balance refunded to you and you will be unable to log back in. However, it is possible to contact customer service to change or cancel your exclusion period.
They are also affiliated with GamCare and GamStop and are also part of the Independent Betting Adjudication Service (IBAS) which provides an independent dispute resolution service that can be the adjudicator between the bookie and the bettor.
Rewards & Loyalty Program - Odds boosts offered
Rhino’s whole brand is that they are a completely stripped back sportsbook with none of the noise associated with other bookies like
AvaBet UK. As part of that, some of the more luxurious features of other sportsbooks such as a rewards or VIP scheme is not part of their offering.
It is worth noting that this doesn’t mean there is never going to be anything offered by Rhino that is similar to a loyalty program. In the past, they have offered bonuses such as rewarding regular bettors who hit a threshold of bets within a week-long period with a related value of free bets credited to their account.
That does not mean there is no value in signing up and betting regularly with their Rhino. They tend to offer various boosted odds most days and particularly for big events. It also appears to be the case that Rhino sometimes rewards regular bettors with free bets outside of their established bonuses.
Overall conclusion - A simple but growing sportsbook
If you are wanting nothing more than a stripped back, no-frills sportsbook, then there are few out there who can compete with Rhino’s offering. They do lack some value without the promotions some of their competitors offer and the lack of live streaming does hurt Rhino to some degree. But, at least they have a decent welcome offer on the books.
The sheer depth and breadth of the markets they offer across most sports as well as their casino and live table game offerings make them stronger, and when this is combined with their very easy to navigate website, it makes them a very good sportsbook.
