The Pools Reviews & Ratings UK 2022

The Pools Detailed Review

Sports
Casino
Lotto
92/100
Rating
The Pools Sports Bonus
Bet £10 Get £5
*****
Go to The Pools Sports
Highlights
  • Simple betting experience
  • International markets
  • Live betting
90/100
Rating
The Pools Casino Bonus
*****
Go to The Pools Casino
Highlights
  • Regular daily bonuses
  • 250 free spins welcome bonus
  • 10% cashback on blackjack losses Sundays
98/100
Rating
The Pools Lotto Bonus
*****
Go to The Pools Lotto
Highlights
  • Cheap to play
  • Big jackpots offered
  • Simple to enter

For UK football fans, The Pools is a well known, historic institution. We took a look at The Pools’ offering to provide you with an in-depth review so you can determine whether the site is worth your time.

Our The Pools reviews found that they offer a wide range of markets for sports betting, a great variety of casino games, including live casino, plus lotto. Their welcome bonuses are inviting and backed up with further offers. Read on to find out more!

The Pools: Pros & Cons
  • Sports betting, casino and lotto
  • International markets
  • Bonuses and offers
  • Traditional Pools game
  • Lacking in extra features
Company
Sport
Casino
CompanyThe Football Pools Limited
HeadquarterWalton House, 55 Charnock Road, Liverpool, England
Year of Founding-
CEO-
Websitewww.thepools.com
Available Languages-
Customer Support
Email-
Phone-
Licence48272
UKGC - UK Gambling Commission
Verified by-
Payment Methods
Credit Card
Visa
Mastercard
Show More
Betting Markets0
Live StreamsNo
Odd Level-
Sports
Betting Tax-
Sports0
Cash OutNot Available
Live CasinoNo
VIP ClubNo
Software

Welcome bonuses for sports and the casino

The best UK bookmakers tend to offer welcome bonuses, designed to attract new bettors to their site. The Pools UK is no different.

The sportsbook bonus

Their current welcome bonus is a ‘Bet £10, Get £10’ free bet offer. This offer works that when a new customer first opens their account if they place as their first-ever wager, a £10 single bet or single accumulator bet at odds of 1/1 or higher, they will receive £10 back in the form of free bets.

It is not that simple, however, and does have some terms that you need to know. The £10 in free bets is credited as two £5 free bets, one of which can be used on all sports whilst the other must be used on virtual sports. The free bets must be used within a week and are not included in any returns.

The casino bonus

For casino players at The Pools UK, new bettors who deposit £10 into their account for the first time will receive 250 free spins on The Goolies game. This bonus features the same list of requirements as the sports betting bonus offer; however, there are some casino-specific terms and conditions. The 250 free spins are valued at 10p per spin and must be used within a week of being awarded.

Most important to note is that, unlike the sports bet, you must opt in to this promo. If you are betting on both sports and casino games, then you should know that you can only access one of these welcome bonuses and the claim of either bonus disqualifies you from the other bonus. So choose wisely!

Usability, look and feel - A simple and clean website

As a whole, The Pools UK website is solid without being spectacular. The light colour scheme is clean with blue and black accents fitting into their branding.

The website has a simple approach to its design. With a plain and simple user interface, the website is easy to read, is clear to navigate and has its odds very clearly listed.

The betting slip is pinned to the side of the page, with your bets always clearly displayed with your stake and potential returns.

The Pools UK website functions well on both desktop and mobile devices with their app sharing a similar appearance. However, there is very little that makes The Pools’ website stand out when compared to others, with no special touches like stats visuals or logos incorporated into their list of markets.

Finally, finding bonuses and customer service options are easy with clear links, and the website gives you the option to customise how odds are displayed, which increases The Pools ratings. For comparison, you can also check out our Matchbook UK and Rhino Bet UK reviews to see how they compare to our The Pools reviews.

Payments - Quick, easy and free

Making deposits into your Pools UK account is easy with clear instructions available and an unmissable green button. The only payment methods accepted are debit cards with even these restricted to MasterCard and VISA cards. There is a minimum deposit of £5 and there is no maximum either. The Pools do offer deposit limits to allow for more responsible gambling if needed.

Credit Card
Visa
Mastercard

Withdrawals are more complex than deposits but it is still a standard process compared to other bookies. Withdrawals are limited to the payment method linked to your account. This method must have also been used to deposit at least £5. The withdrawal will then take two to five working days to process. The minimum withdrawal limit is higher than deposits with a £10 minimum withdrawal.

Customer Service - A hit and miss service

There are three ways to get in touch with The Pools’ customer service team. The site offers a live chat function, an email address and a postal address.

All of their customer support options are available Monday-Saturday between 8:30 and 10:00 pm as well as between 12:00 pm and 10:00 pm on Sunday.  Whilst these are the times listed on their website, it’s worth noting when we tried to access their line at 1:30 pm on a Saturday, their live chat was showing as not online, instead asking us to leave a message.

The customer reviews of their support offerings are a mixed bag. Whilst it seems some customers have had bad experiences, there are also plenty of good reviews about customer service which also seem to be the more recent of the reviews.

Licence & Security - Is the Pools secure?

Knowing if your data is safe and secure is a key concern which is why we asked ourselves is The Pools reliable?

The Pools holds a valid encryption certificate and therefore protects your data and payment information. The Pools is also a fully licensed and regulated sportsbook falling under the governance of the UK Gambling Commission.

The Pools also takes a hard-line approach to underage gambling with new accounts needing to undertake several checks. These include address checks and they may also request further details if necessary.

UKGC - UK Gambling Commission

The Pools also includes tough penalties for anyone trying to get around their age restrictions including forfeiting prizes and the possibility of civil proceedings and criminal prosecutions. In our experience, an operator that has taken their responsibilities seriously and commits to offering sports betting done the right way only adds to The Pools rating.

Rewards & Loyalty Program - A stamp card

The Pools UK opts not to provide a loyalty club or VIP programme. Instead, their version works more like a stamp card, similar to the bonus we found in our Tote Reviews.

The bonus works that if the customer places 10, £5 bets they then receive a free £5 bet, this then repeats for every set of bets placed. The bets made to qualify for the free bets must have odds of evens or more and horse racing bets are not included at all. Any bet that is cashed out or voided will not count.

There is a cap on seven free bets a week, with the limit set as one a day, although this is unlikely to be reached by most bettors.

The Pools Sports Betting

Betting markets

One of The Pools' greatest strengths is the wide variety of sports and markets it offers compared to some of their competitors. There are 26 different sports offered by The Pools and you can even bet on politics.

The Pools offer markets from around the world including American, Australian and Irish sports. As well as national variety there are plenty of different sports offered with football, cricket, rugby and many more on offer.

Odds

The odds offered by The Pools UK are competitive among the best UK bookmakers, typically falling roughly in the middle of the industry. In some of the more obscure markets offered, their odds do sometimes worsen, though this tends to be a rare occasion.

The odds are easy to change between fractional and decimal with a drop-down list at the top of the page, with American odds unavailable.

Limits

The Pools UK has no restriction on the maximum bet that can be placed; however, they do have a daily maximum winning limit. The Pools only allow for £250,000 worth of winnings per account in 24 hours.

Live betting & streaming

The Pools’ simple set-up with few extras means there is a lack of live streaming options available. There is also no suggestion that it is coming soon.

Live betting is available on virtually all markets with its own dedicated page.

Product summary & conclusion

Overall The Pools is a very solid bookmaker. Whilst they may lack the polish and extra features such as live streaming, they make up for it with their strong multinational markets, live betting options and competitive odds.

Sports Bonus
92/100
The Pools
92/100
Bet £10 Get £5
Free Bet
|
Get Bonus
The Pools Casino

Software

There is a wide range of software providers on The Pools with games from Blueprint Gaming, Pragmatic Play, Evolution Gaming, SG Digital, Inspired Gaming, Slingo, Big Time Gaming, Microgaming, Realistic, Skywind, High 5, Habanero, ELK, Slot Factory, 1X2 and Nextgen.

The games tend to load quickly and work well. Games are well laid out and easy to find with them split into clear categories such as new games and their most popular games.

Game portfolio

Here we have a mix of both classic casino games and also newer, more creative games.

The slots variety is good with a range of themes. There are also table games such as roulette, blackjack and baccarat, with variations such as lightning roulette. In addition to slots and table games, they also offer a wide array of scratch cards.

The Pools feature games themed on popular TV formats and movies as well as video slot games and other popular formats. They also feature seasonally-themed games which is a nice touch that allows for year-long enjoyment.

The Pools also offer midweek and weekend tournaments on some of their most popular games.

Live casino

The Pools have a wide array of different live casino offers. These different games include live roulette, live blackjack and different games including themed card games such as their ‘Football Studio’ game and even wheel spin games such as their ‘Dream Catcher’ game.

Their live casino includes similar varieties to their table games including lightning blackjack and roulette. Also, they tend to feature game show themed games such as Deal or No Deal for those who prefer games that are a bit different to the traditional table games.

Limits

There is no specific limit listed for the casino games and attempts to contact them to find out did not yield an answer. However, they did say they would change their terms and conditions to include this soon.

The only limit currently mentioned is the site-wide restriction of £250,000 worth of winnings per account per 24 hours.

Product summary & conclusion

The Pools casino offering is one of the strongest features of their site. There is a very wide range of games, tables and themes, more than enough for a bettor to find a game that works for them and is enjoyable. There are plenty of different bonuses offered which offers great value to the customer.

The Pools Lotto

Lotteries

The Pools offers an Irish lottery as part of their offering called Lucky Clover. The lottery works based on the first six numbers that are drawn in the National Irish Lottery which is played every Wednesday and Saturday.

With prizes ranging from £1 million down to £55 depending on the amount of numbers chosen and how many are matched. If you match four numbers plus two bonus numbers then that leads to the maximum jackpot unless there are multiple winners in which case it is shared evenly between all the winners.

Syndicates

According to The Pools’ terms and conditions, syndicates can enter their Irish lottery with a syndicate counted as a single entry.

However, there is no specific option for entering as a syndicate with each syndicate needing one person to have the account and place the bet. The Pools have no other rules or interaction with the syndicate.

Additional games

As we have previously discussed, the lottery offering adds to an already stacked product from The Pools. They have a strong casino with a variety of slots, and a range of scratch cards as well.

Limits

Despite there being clear maximum winning limits for both their sportsbook and casino products, there isn’t one listed under the lottery’s terms and conditions.

It appears to suggest that there is no maximum limit for winnings and those winnings may also be exempt from the maximum withdrawals limit. It is not explicitly stated on their website and there was also no clear response from our questions.

Product summary & conclusion

The Pools only offer one lottery at the minute, but that doesn’t mean it is a weakness of their product. It is not their main focus, yet they still offer a very simple lottery to enter and understand, with a low entry price and relatively high jackpot.

For those looking for plenty of variety, it may not be for you. But if you are after a single, straightforward and valuable lottery, then The Pools is the one for you.

The Pools Review FAQ

All reputable online operators offer a safe and secure gambling experience. But how can you know for sure? First, we only recommend the most reliable and trustworthy online sportsbooks and casinos here at Betting.co.uk. Second, we detail everything you need to know so you can check for yourself, in our helpful reviews, including our Red Zone sport reviews.

🎟 Does The Pools offer a welcome bonus?

Bwin reviews

The Pools sportsbook offers a wide range of markets across sports across the world with 26 different sports. They also offer a casino product with slots, live casino and scratchcards. They have competitive odds and bonuses across their products. Read our Betting.co.uk bonus review to find out if a welcome bonus is waiting for you, and our Bwin reviews to see how their offers measure up.

🎥 Does The Pools offer live options?

Live betting and streaming have exploded in recent times with it now being a feature of the majority of most major bookmakers. However, they still aren’t guaranteed across every site, so to find out more about The Pools' live options for both their sportsbook and casino offering, take a read of our Betting.co.uk review.

Overall Conclusion - A strong all-rounder

Overall The Pools UK offers a strong sportsbook even if they do lack some of the bells and whistles that some of the more high profile sportsbooks possess. A wide range of bonuses, markets as well as a simple deposit and withdrawal process all adds to The Pools rating.

With casino and lotto products as well as their traditional football pools, they provide a well-rounded product that has wide appeal. You can find out more about their bonuses with our The Pools reviews.

92/100
Rating
The Pools Sports Bonus
Bet £10 Get £5
*****
Go to The Pools Sports
Highlights
  • Simple betting experience
  • International markets
  • Live betting

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