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Best Betting Sites UK / Reviews / The Pools Review

The Pools UK Review: Our Expert The Pools Rating For 2024

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Details
User Reviews 10

For UK football fans, The Pools is a well known, historic institution. We took a look at The Pools to provide you with an in-depth review so you can determine whether the site is worth your time.

Our The Pools reviews found that they offer a wide range of markets for sports betting, a great variety of casino games, including live casino, plus lotto. Their welcome bonuses are inviting and backed up with further offers. Read on to find out more!

Read More
The Pools: Pros & Cons
  • Sports betting, casino and lotto
  • International markets
  • Bonuses and offers
  • Traditional Pools game
  • Lacking in extra features
Payment Methods
PayPal
Visa
Mastercard
+
License
UKGC - UK Gambling Commission
Withdrawal
2 – 5 Days
Company
The Football Pools Limited
Founded
1923
Website
thepools.com
Available Languages
EN
Customer Support
Live Chat, Email Support
Email
support@thepools.com
Verified by
IBAS (Independent Betting Adjudication Service)
Software Providers
Inspired Gaming
ELK Studios
Big Time Gaming
+
Number of Slots
2023
Overall Rating
Rating follows
  • Bonus Offers & Free Bets
    4.5/5
  • Usability, Look & Feel
    4.3/5
  • Mobile App
    4.2/5
  • Payment Methods
    4.3/5
  • Customer Service
    4.1/5
  • Licence & Security
    4.5/5
  • Rewards & Loyalty Program
    4.1/5
Jordan
24/05/2023
simple site for a simply guy
"I'm a simple guy who just wants to bet on sports without any bells and whistles. This place does the trick for me."
Mikey
18/05/2023
decent but no amazing offers
"set your expectations! There are no amazing bonuses or anything like that, but the sports they cover and the odds they offer are great"
User Rating
3.7/5
10 User Reviews
5 Stars
20.0%
4 Stars
50.0%
3 Stars
20.0%
2 Stars
0.0%
1 Star
10.0%
Last Updated on 13/07/2024
Fact checked by: James Leeland

Welcome bonuses for sports and the casino

The best UK bookmakers tend to offer welcome bonuses, designed to attract new bettors to their site. The Pools UK is no different.

The Sportsbook bonus

Their current welcome bonus is a ‘Bet £10, Get £10’ free bet offer. This offer works when a new customer first opens their account and they place their first-ever wager - a £10 single bet or single accumulator bet at odds of evens or higher - they will receive £10 back in the form of free bets.

It is not that simple, however, and it does have some terms that you need to know. The £10 in free bets is credited as two £5 free bets, which can be used on all sports. The free bets must be used within seven days and are not included in any returns.

The following bets do not qualify for the welcome offer - cash out, void or draw no bet wagers.

The Football bonus

For avid football fans, the new offer includes a £10 Weekly Acca Free Bet. This offer allows customers to claim a free £10 bet to be used on any football acca.

To qualify for this offer, you will need to place 2x £10 accas on football from Monday to Sunday. Once you have done that, you will receive your bonus that can be used on a football acca with three or more selections with odds greater than 1/2.

Football Pools

There is also a Football Pools Promotion on the site with three special promos available for football fans. The first one is the Classic Pools - punters can get £10 in free bets when they subscribe to the promotion by debit card.

The second one is Pools Plus, this allows customers to stake £30 on Pools games and get a Pools bonus worth £5. The final promotion is Pools Plus Extra. For this one, punters can stake £30 on Pools and £30 on Casino slots to receive 25 free spins.

The Racing bonus

The Pools is offering a daily prospect of extra places in selected races with minimum odds and selections that apply per offer. Cashed out bets and bets on non-runners do not qualify for this running promotion. Keep note that all promotions are only for UK customers 18+. It is also worth considering that free bets are credited at bet settlement and will expire seven days after being credited.

The casino bonus

Access the new welcome promotion accessible for Casino players today! The Pools' welcome offer sees new customers get 100 free spins. To qualify, a minimum deposit and stake of £10 on casino slots is required. Upon qualifying for the promotion, players will be entitled to receive 100 free spins on the Big Catch Fishing game.

The process is simple, upon meeting the promotions requirements the free spins will be automatically credited to the players account. Each spin awarded as part of this promotion holds a value of £0.10 per spin - this ensures clarity on the value and returns from the free spins.

Euro 2024 Top Assists offer

Stake £5+ on the Euro 2024 Top Assists market and get a £1 free bet for every assist that your choice makes in the tournament. This only applies to first bet placed on this market, and is valid once per customer. Every free bets will be credited the day after the tournament has ended, and it expires 7 days after being awarded.

Terms & Conditions

  • 18+, UK residents only
  • Bet £5 or more on the Euro 2024 tournament Top Assists market and receive a £1 free bet for each assist they make during the competition.
  • Cashed out or Void wagers do not qualify
  • Qualifying players will have their Free Bet credited to their account by 12pm on the 15/07/2024, the day after the Euro 2024 final has been played
  • Free bets can be used on any market, min odds. 1.5 (1/2) and max odds 101 (100/1)
  • Free Bets will expire 7 days after they are awarded
  • Free Bet value not included in returns and must be wagered in full on redemption
  • Free Bet will be awarded in a whole amount e.g. 4 goals = 1 x £4 Free Bet
  • Promotion only applies to your first £5 bet placed on the outright Top Assists market .

Our The Pools Review On usability, look and feel - A simple and clean website

As a whole, The Pools Casino UK website is solid without being spectacular. The light colour scheme is clean with blue, green and black accents fitting into their branding.

The website has a simple approach to its design. With a plain and simple user interface, the website is easy to read, is clear to navigate and has its odds very clearly listed.

The betting slip is pinned to the side of the page, with your bets always clearly displayed with your stake and potential returns.

The Pools UK website functions well on both desktop and mobile devices with their app sharing a similar appearance. However, there is very little that makes The Pools’ website stand out when compared to others, with no special touches like stats visuals or logos incorporated into their list of markets.

Finding bonuses and customer service options are easy with clear links, and the website gives you the option to customise how odds are displayed, which increases The Pools ratings. For comparison, you can also check out our top UK bookmaker reviews to see how they compare to our The Pools reviews.

 

Payments - Quick, easy and free

Making deposits into your Pools UK account is easy with clear instructions available and an unmissable green button.

When The Pools was first launched the only payment methods they accepted were debit cards. More specifically, they only accepted MasterCard and VISA.

They have evolved since then and they now accept PayPal as a payment method. They are still behind a number of top UK bookmakers who use the likes of Apple Pay, Google Pay, Skrill and Neteller, but it is a start.

There is a minimum deposit of £5 when you deposit with MasterCard or VISA and there is no maximum either. The Pools do offer deposit limits to allow for more responsible gambling if needed.

Withdrawals are more complex than deposits but it is still a standard process compared to other bookies. Withdrawals are limited to the payment method linked to your account.

This method must have also been used to deposit at least £5. Once you have deposited the £5, your card will be validated. The withdrawal will then take two to five working days to process from the date of request. The minimum withdrawal limit is higher than deposits with a £10 minimum withdrawal.

Customer Service - Various Ways To Get In Touch

There are four ways to get in touch with The Pools’ customer service team. The site offers a live chat function, an email address, a phone number and a postal address.

All of their customer support options are available Monday-Saturday between 8:30 and 10:00 pm as well as between 12:00 pm and 10:00 pm on Sunday. While these are the times listed on their website, it’s worth noting when we tried to access their line at 1:30 pm on a Saturday, their live chat was showing as not online, instead asking us to leave a message.

If the live chat function is not for you, you can email The Pools at support@thepools.com. Customers who have any queries are warned not to include any confidential information such as your login details, passwords or bank details.

If you prefer to pick up the phone and speak to a person, then you can call 0800 500 00 and speak to an operator. The final way of gaining communication is to send an actual letter. You can post your questions to The Pools, Walton House, 55 Charnock Road, Liverpool, L67 1AA.

Aside from those four forms of communication, it is advisable to check out the Help section first before trying to contact anyone. Your query might be very popular and therefore it has been asked before. Read the section and it might save you a lot of time.

Licence & Security - Is the Football Pools secure?

Knowing if your data is safe and secure is a key concern which is why we asked ourselves is The Pools reliable?

During our The Pools review, we noticed they hold a valid encryption certificate which therefore protects your data and payment information. The Pools is also a fully licenced and regulated sportsbook falling under the governance of the UK Gambling Commission.

The UKGC is regarded as one of the toughest and best licencing authorities and being regulated with this commission is a sure fire way to prove you are a legitimate company with the customers needs always put first.

The Pools also takes a hard-line approach to underage gambling with new accounts needing to undertake several checks. These include address checks and they may also request further details if necessary.

The Pools also includes tough penalties for anyone trying to get around their age restrictions including forfeiting prizes and the possibility of civil proceedings and criminal prosecutions.

In our experience, an operator that has taken their responsibilities seriously and commits to offering sports betting done the right way only adds to The Pools rating.

The Pools have their own commitment when it comes to safer gambling. They believe gambling should be for fun and enjoyment, but they are aware that problems can occur when it comes to it becoming a habit. The Pools feel it is their responsibility that help is on hand for customers experiencing any troubles.

Customers are encouraged to use the 'Contact Us' page if they feel they need extra help and support. They are also urged to look at the 'Safer Gambling' section of the site for more help and details.

Rewards & Loyalty Program - Subscription Service

The Pools UK opts not to provide a loyalty club or VIP programme. Instead, they have a subscription benefit and a special promo that sees the customer rewarded the longer their winning streak continues.

Customers are encouraged to join a subscription package with The Pools. The package includes Classic Pools, Lucky Clover Lotto and Goal Rush. Benefits are awarded to subscribers in relation to which product you select.

Here is a brief rundown of what to expect as a subscriber:

  • 1 line on Classic Pools costs £10 per month - 10 games per month x £1 per game
  • 1 line on Lucky Clover Lotto costs either £8-10 or £12-£15 per month which is 8-10 draws per month at either £1 or £1.50 per draw, depending on which game you want to play
  • 1 line on Goal Rush costs £16 - £20 per month - 8-10 games per month x £2 per game

When you become a subscriber on any of the available products, punters will receive a conformation email with details of the games you will be entered for as well as a payment schedule.

The Classic Pools Streaks section has the possibility of each line a customer plays going 'on a streak'. You could end up with multiple streaks live at the same time. The longer the streak goes, the more you actually win.

The Pools Sports Betting

Betting markets

One of The Pools' greatest strengths is the wide variety of sports and markets it offers compared to some of their competitors. There are 28 different sports offered by The Pools which include football, cricket, tennis, rugby union, rugby league, American football, basketball and darts. There is also a section for you to bet on politics as well as sporting specials for big events like the Champions League, Grand National and Euro 2024.

There are plenty of betting markets on offer for the sports included above. These markets can range from regular Team A vs Team B wagers, competition winners, first points scorers of matches and whether players will be dismissed from the field of play.

 

The Pools Market Odds

The odds offered by The Pools UK are competitive among the best UK bookmakers, typically falling roughly in the middle of the industry. In some of the more obscure markets offered, their odds do sometimes worsen, though this tends to be a rare occasion.

The odds are easy to change between fractional and decimal with a drop-down list at the top of the page, with American odds unavailable.

Limits

The Pools UK has no restriction on the maximum bet that can be placed; however, they do have a daily maximum winning limit. The Pools only allow for £250,000 worth of winnings per account in 24 hours.

Live betting & streaming

The Pools’ simple set-up with few extras means there is a lack of live streaming options available. There is also no suggestion that it is coming soon.

Live betting is available on virtually all markets with its own dedicated page. The Pools' in-play market is very similar to the top UK bookmakers. There is a virtual screen with the score and time clearly marked which also tells you how the game is progressing.

Underneath the image is a wide range of odds. If you are betting in-play on a football match, you will have markets available such as the outcome of the game, under and over goal, first team to score, both to score, team goals and much more.

Product summary & conclusion

Overall The Pools is a very solid bookmaker. Whilst they may lack the polish and extra features such as live streaming, they make up for it with their strong multinational markets, live betting options and competitive odds.

With a wide range of sports of available, you do not feel you are missing out on the action. Each sport is loaded with amazing markets and generous odds. For an enjoyable betting experience, The Pools will do everything you want and more.

The Pools Casino

Software

There is a wide range of software providers on The Pools with games from Blueprint Gaming, Pragmatic Play, Evolution Gaming, SG Digital, Inspired Gaming, Slingo, Big Time Gaming, Microgaming, Realistic, Skywind, High 5, Habanero, ELK, Slot Factory, 1X2 and Nextgen.

The games tend to load quickly and work well. Games are well laid out and easy to find with them split into clear categories such as new games and their most popular games.

Game portfolio

Here we have a mix of both classic casino games and also newer, more creative games.

The slots variety is good with a range of themes. There are also table games such as roulette, blackjack and baccarat, with variations such as lightning roulette. In addition to slots and table games, they also offer a wide array of scratch cards.

The Pools feature games themed on popular TV formats and movies as well as video slot games and other popular formats. They also feature seasonally-themed games which is a nice touch that allows for year-long enjoyment.

Games like The Money Men MegaWays, Pompeii MegaReels, Gold Blitz, Who Wants To Be A Millionaire and Wanted Dead Or A Wild are very popular with customers. New games are constantly added to the library, recent additions include Fortune Fortress, Cash Crew and Aztec Power Nudge.

The Pools also offer midweek and weekend tournaments on some of their most popular games. What every game genre or platform you are in to, The Pools will have you covered.

Live casino

The Pools have a wide array of different live casino offers. These different games include live roulette, live blackjack and different games including themed card games such as their ‘Football Studio’ game and even wheel spin games such as their ‘Dream Catcher’ game.

Their live casino includes similar varieties to their table games including lightning blackjack and roulette. Also, they tend to feature game show themed games such as Deal or No Deal for those who prefer games that are a bit different to the traditional table games.

Limits

There is no specific limit listed for the casino games and attempts to contact them to find out did not yield an answer. However, they did say they would change their terms and conditions to include this soon.

The only limit currently mentioned is the site-wide restriction of £250,000 worth of winnings per account per 24 hours.

Product summary & conclusion

The Pools casino offering is one of the strongest features of their site. There is a very wide range of games, tables and themes, more than enough for a bettor to find a game that works for them and is enjoyable. There are plenty of different bonuses offered which offers great value to the customer.

The welcome offer to receive 100 free spins after depositing and betting £10 is a great offer if you are into Casino play. Casino players love having free spins at their disposal and this offer gives you a great opportunity to turn those free spins into real money.

The Pools Lotto

Lotteries

The Pools offers an Irish lottery as part of their offering called Lucky Clover. The lottery works based on the first six numbers that are drawn in the National Irish Lottery which is played every Wednesday and Saturday.

With prizes ranging from £1 million down to £55 depending on the amount of numbers chosen and how many are matched. If you match four numbers plus two bonus numbers then that leads to the maximum jackpot unless there are multiple winners in which case it is shared evenly between all the winners.

The Pools also have a 'Lucky 4 Life' promotion in the lotto section. This allows customers to place 50p bets with the chance to win £50,000 every year for 25 years or take a lump sum of £1+ million.

There are two more lotto promotions on The Pools site which follow the same model as 'Lucky 4 Life'. The 'Minted 4 Life' promo sees customers place £2 bets with the chance to win £1million every year for a decade.

The final promotion is 'Loaded 4 Life'. This allows customers to place £1 bets with the chance to win £100,000 a year for 35 years or take home a £2.5+ million lump sum.

Syndicates

According to The Pools’ terms and conditions, syndicates can enter their Irish lottery with a syndicate counted as a single entry.

However, there is no specific option for entering as a syndicate with each syndicate needing one person to have the account and place the bet. The Pools have no other rules or interaction with the syndicate.

Additional games

As we have previously discussed, the lotto section adds to an already stacked product from The Pools. They have a strong casino with a variety of slots, and a range of scratch cards as well.

Limits

Despite there being clear maximum winning limits for both their sportsbook and casino products, there isn’t one listed under the lottery’s terms and conditions.

It appears to suggest that there is no maximum limit for winnings and those winnings may also be exempt from the maximum withdrawals limit. It is not explicitly stated on their website and there was also no clear response from our questions.

Product summary & conclusion

The Irish Lotto is The Pools' main lottery service, but the three special add-on promotions that could see you win life-changing money are a game-changer.

For those looking for plenty of variety, it may not be for you. But if you are after a single, straightforward and valuable lotto with plenty of money on the line, then The Pools is the one for you.

The Pools Review FAQ

🔒 Is The Pools Trustworthy?

Yes, The Pools is a secure betting site. They are regulated by the UK Gambling Commission which is evidence that they can be trusted. Also, here at Betting.co.uk, we will not feature any site that does not have the relevant licences.

💷 Is There A Deposit Limit And Can I Change It?

The Pools has a default deposit limit set at £1,600 per day. You have the ability to change that to a maximum of £100,000 if you wish to after your account has been officially verified.  Increasing your amount could take up to 48 hours to clear, so just check your account before you start trying to add more funds.

✅ Can You Claim Welcome Offers With The Pools?

Both the sportsbook and casino side of The Pools offer welcome bonuses in a bid to entice new customers. These bonus offers can include free bets and free spins as well as special offers for lotto services.

🎥 Does The Pools Offer Live Options?

Live streaming is not an option with The Pools, but that is not a negative because the majority of UK bookmakers are not eligible to offer that service as well. There is a live in-play betting market which features the top sports with a wide range of bets on offer.

Overall Conclusion - A strong all-rounder

Overall The Pools UK offers a strong sportsbook even if they do lack some of the bells and whistles that some of the more high-profile sportsbooks possess. A wide range of bonuses, and markets as well as a simple deposit and withdrawal process all add to The Pools rating.

With casino and lotto products as well as their traditional football pools, they provide a well-rounded product that has wide appeal. You can find out more about their bonuses with our The Pools reviews.

User Reviews for The Pools

3.7/5 – 10 User Reviews
  1. The casino is the best bit
    Allan

    I thought the sports area was missing something, honestly - I get that they're trying to stand out and they do manage that, but I preferred the casino bit

    I'll bet on sports somewhere else for a bigger range
  2. Fantastic sports betting site
    Geraint Evans

    Strictly for the sports fans - no-frills betting that does the job.

    -
  3. no frills but solid
    Matt

    it's one of those sits with no frills and no extra features, but it's solid for sport and good odds

    -
  4. great range of sports
    Sean

    I don't bet on the sports side but I really like it. it's a great place to place bets

    -
  5. let down by customer support
    David

    unfortunately this site is really let down by the customer support. It's well laid out and designed, and I really enjoy the range of sports covered and casino games. The downside is trying to contact customer service, its a struggle to get hold of them and they are slow to reply

    -
  6. Banned from offers
    Tony P

    Great sign up offer

    Within an hour of doing the sign up offer, I got an email from Pools saying that I was no longer eligible for promotions. I went on live chat but they refused to give me a reason for this.
  7. good casino games
    Paul M

    I haven't been on the sports side so can't speak to that but the casino side is good. Lots of different games to play and a decent welcome bonus

    not always easy to get hold of customer support
  8. no frills sports site
    Dexter

    there's a good range of sports and everything works as expected - but they are definitely a no frills site. You can see it in the lack of bonuses and the less effective customer service

    -
  9. decent but no amazing offers
    Mikey

    set your expectations! There are no amazing bonuses or anything like that, but the sports they cover and the odds they offer are great

    -
  10. simple site for a simply guy
    Jordan

    I'm a simple guy who just wants to bet on sports without any bells and whistles. This place does the trick for me.

    -

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  • Simple betting experience
  • International markets
  • Live betting
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  • Regular daily bonuses
  • 250 free spins welcome bonus
  • 10% cashback on blackjack losses Sundays
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Players must be 21 years of age or older or reach the minimum age for gambling in their respective state and located in jurisdictions where online gambling is legal. Please play responsibly. Bet with your head, not over it. If you or someone you know has a gambling problem, and wants help, call or visit: (a) the Council on Compulsive Gambling of New Jersey at 1-800-Gambler or www.800gambler.org; or (b) Gamblers Anonymous at 855-2-CALL-GA or www.gamblersanonymous.org.

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