VAVE TEST REVIEW - TEMPLATE

The bonus is one of the main reasons why people join an online casino and sportsbook so they need to be impressive. This is true of both the offers here, but we have to say the casino bonus slightly edges it for us. You’ll get to decide for yourself when you sign-up, as it is the first decision you make after initial registration. And there is no need to enter a Vave bonus code. The minimum deposit for both sports and casino bonuses is $20.

There is a little more to the casino bonus, mostly because it comes with a follow-up bonus for your second deposit. The first part is a 100% match up to 1 BTC with a hefty 40x playthrough, and the second is a 50% match up to 0.5 BTC with the same playthrough requirements. There are also free spins awarded (100 and 50 respectively) as part of a very attractive deal for those who wish to stay for the long term. It is clear that Vave.com isn't focused on those who want to come in and try and make the most of the best online casino bonuses and then move on.

Something it is evident they are focused on though, is the customer experience as is among the best we have found at online casinos. The layout is based not just on other well-designed casinos and sportsbooks, it also has elements that you would find outside the industry. This means that new players will be able to find their account details at the top, and the T&Cs at the bottom, as they would be on many retail sites. More experienced players will be as pleased as we were to find all of the key areas for withdrawals and deposits easy to use and all accessed from that main account area.

Support options are easy to spot from the live chat in the corner of the screen or the link to the FAQ section nestled in the left-hand menu. Overall, this is pretty much on par with everything we found in our Stake.com review, putting it right near the top of the pile.

One thing we were worried might affect this position was the lack of an app for either sports or casino on any type of device. We were expecting to see one, given the experience so far, but a quick inquiry with customer support confirmed that none was available.

While this may be bad news to anyone who does almost everything on their phone, there is also some very good news as well. As part of this Vave review, we put the mobile site through its paces, and it came through with top marks. Finding everything on the adjusted layout was just as easy as the desktop version, as was placing a bet and finding games. So while there is currently no app, its absence doesn’t have to be a deal breaker for anyone wanting to play or bet from their phone.

Another area that got a lot of attention from this Vave review was the payment options available here. As a crypto casino, to get the nod of approval from us Vave would have to have resources to inform those who are relatively new to cryptocurrency and have options for people with no Bitcoin or any other currency to get started. Both of these areas are covered, so those with conventional fiat methods only can buy currency and claim the bonus.

Payments are, as we found in our Cloudbet review, swift and should take less than 10 minutes to appear in your account. The withdrawal options also include fiat options, some of which take up to 3 days, but anything going to your e-wallet should be there in under 10 minutes. If it takes any longer than this, you should look to customer support for guidance.

Of course, if you feel money is going astray, you’ll want quick answers, in which case your first port of call should be the live chat option. This impressed us not just because it was quick, but because there was a human being providing the answers and not some chatbot. Email also scored highly. While it was not as quick with our reply taking a couple of hours to come through for a simple inquiry, it looks to be the perfect medium for longer queries. There is no telephone support, but with response times from these other two methods, it hardly seems necessary.

Another area that got a nod of approval is regarding their licence, which is issued by Curacao and valid for many territories worldwide. You will have to check to see if Vave is legit where you are, as while they are fully licensed, different areas have different legislation in place.

As Vave is new among the betting sites in Canada, there is no stock market listing, or awards displayed next to the licence details at the bottom of the screen. This was not a problem as we weren't expecting to see anything at this early stage. We were expecting to see age verification in place, and this is carried out when you join up.

While it is called a VIP club, it has just as much in common with a loyalty program, as you rack up points while you wager, in increments of 20 USDT. You start at the bottom as soon as you enroll, and there are 18 levels of progression for casino and 7 for sports. We were  worried this might be a complicated affair but instead, these levels mostly indicate the size of the additional; bonus you get credited to your account as you progress.

This bonus is in cryptocurrency and needs to be wagered before withdrawal, but provides a simple reward for players. As the early thresholds are quite low, you won’t be racking up points forever with nothing to show for it either. There are other VIP benefits for the higher levels, which include VIP customer service and bespoke rewards.